Blue Iris Failure

[bob_linux_user]

Since the last three BI5 updates my BI system quits recording and cameras quit updating at random times during the night. The Task Manager shows that the service is still running but it has "0" cpu utitilization. The service is there but nothing is happening. No errors in the log, nothing. I have not changed anything except the BI update. Any help would be appreciated.

 

[fenderman]

Since the last three BI5 updates my BI system quits recording and cameras quit updating at random times during the night. The Task Manager shows that the service is still running but it has "0" cpu utitilization. The service is there but nothing is happening. No errors in the log, nothing. I have not changed anything except the BI update. Any help would be appreciated.

you need to restart the service as outlined in the release notes.

 

[bob_linux_user]

I have restarted the system on three occasions when my cameras failed but the next night it fails again.

 

[fenderman]

I have restarted the system on three occasions when my cameras failed but the next night it fails again.

See the procedure outlined in the release notes. If that doesnt help, then revert back and email support.

 

[IAmATeaf]

As pointed out by @fenderman you need to go into the Settings and disable the service, close the BI GUI then reopen and enable the service, when prompted enter the password.

 

[bob_linux_user]

Ken upgraded my system to the latest version again and optimized everything yesterday (April 12, 2020. This morning at 09:41 CDT it failed again.

Bob

 

[fenderman]

Ken upgraded my system to the latest version again and optimized everything yesterday (April 12, 2020. This morning at 09:41 CDT it failed again.

Bob

revert back to a previous working version. See download section/history of the forum

 

[bob_linux_user]

revert back to a previous working version. See download section/history of the forum

I was trying to wait and let support login and take a look before downgrading.

 

[bob_linux_user]

I went ahead and downgraded my BI5. I have also attached a screenshot of the event viewer from the BI service failure. Maybe it will help. BTW the service did fail and did not restart.

Bob

 

[IAmATeaf]

That looks similar to the errors I was getting which I also reported to Ken.

 

[Matthew Craig]

I had this problem till the 2nd to last update. I fixed it by reinstalling the service then setting a password as directed, it works fine for me now.

 

[Vini]

Glad I'm not alone, been having this myself since v5.2.5.x, just updated to 5.2.6.0, so fingers crossed.

 

[Vini]

Just had it happen for the first time since upgrading to 5.2.6.1

Faulting application name: BlueIris.exe, version: 5.2.6.1, time stamp: 0x5ea1f3a6
Faulting module name: VCRUNTIME140.dll, version: 14.21.27702.2, time stamp: 0x5ccadaa9
Exception code: 0xc0000005
Fault offset: 0x000000000000127e
Faulting process ID: 0x2a90
Faulting application start time: 0x01d619e9c504d241
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
Report ID: b56f2293-eff1-4934-baba-1acd44a20d62
Faulting package full name:
Faulting package-relative application ID:

 

[Tinman]

It's looking like one of those updates that is going to take time for it to work on EVERYONE's system. I rolled back to 5.2.2.5 and it runs perfect....anything after that was a crap shoot on my I5 system. The I7 test system will run the 5.2.6.1 with the same cameras, I'm just not running them continuous record on it. I can only imagine what Ken goes through on one of these decoding updates

 

[Vini]

Taken the lazy/technical approach in order to avoid the downgrade and created an on event scheduled task to perform a net stop BlueIris, ping nul 15, net start BlueIris.

Followed this guide for anyone interested; Task scheduler – Event Log Trigger – Include Event Data in mail