BI4 Legacy Issue

D

Dolamite

n3wb
Oct 6, 2016
14
4
Northern California
Hello all,

I've recently upgraded to BI5 and I am running into an issue with my PC trying to auto start BI4 even though the it has been un-installed. I have attached the error I get after logging in to my PC. Any help on how to fix this issue would be greatly appreciated.
 

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Do you have a shortcut in your startup folder that points to the old BI4 Exe?


Sent from my iPhone using Tapatalk
 
Did you uninstall bi4 ? using windows add or remove programs ?
Is the windows service still pointing the the bi4 folder ?

I did a clean install of BI 5.
 
Open task manager and see if you can identify which process that is showing the error message and/or command prompt. Hopefully it will be listed near the top of the Processes tab, in the "Apps" section. You can right click there and "Go to details". On the Details tab, right click the headings at the top of the list. Choose Select columns. Enable "Image path name" and "Command line" to give you a bit more info about each process.
 
bp2008 said:
Open task manager and see if you can identify which process that is showing the error message and/or command prompt. Hopefully it will be listed near the top of the Processes tab, in the "Apps" section. You can right click there and "Go to details". On the Details tab, right click the headings at the top of the list. Choose Select columns. Enable "Image path name" and "Command line" to give you a bit more info about each process.
Click to expand...
I attached a photo of the process that's running when the error is displayed. It appears to be trying to run a command that is no longer present. Clicking on the CMD.exe just opens that app. I'm not sure how to remove that instruction/rule.
 

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Dolamite said:
I attached a photo of the process that's running when the error is displayed. It appears to be trying to run a command that is no longer present. Clicking on the CMD.exe just opens that app. I'm not sure how to remove that instruction/rule.
Click to expand...
looks like you setup the auto start using task scheduler, launch it and modify the process to auto start BI5 instead.
 
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