Working on a customer's Alibi NVR5016P. Original complaint one of the outdoor cameras no longer worked. In a 200 foot run outside in metallic conduit I found some opens in the CAT5 cable. The opens were 86 feet from the camera, right in the middle of a 1/2" EMT conduit. Removing the bad cable, have not been able to find why the wires 2, 5, and 7 were open. There is no obvious physical damage. I pulled in a new line, terminated both ends and things worked perfect. It makes sense that if wire 2 was opened, that means the first pair is bad, wht/org, orange. The other lines open shouldn't have affected things since only 12, 36 are used, including POE.
Weeks later I get a call, the entire system is down. None of the lights on the NVR are on. The customer said there was recently a power surge. I found that the 12 volt/53 volt power supply had died. I replaced the power supply and the system seemed to be back up, no other damage done. I get another call, the camera on the bad CAT5 line was no longer working. On the NVR end I connect to my Triplett CamView IP Pro+. It sees the camera, is able to take a snap shot and can see live video. Going back to the customer's computer which sees the NVR over their intranet, I see on the screen 16 cameras with video, all except one camera. It has a blank screen. When clicking on it for full screen live video, sees a perfect picture.
I tried different POE ports, put other cameras on the same port, check OK. I move the problem camera to another port, still doesn't work. I have not tried swapping out the camera, but this just doesn't make sense. I've tried contacting Alibi's technical support, they are not responding. I don't think it's a physical problem, perhaps a setting in the software got changed somewhere, I'm puzzled. I don't have the system in front of me, so I can't play with it in real time right now. I can't say what version the software is until I get back to it.
Ideas? Jim
Weeks later I get a call, the entire system is down. None of the lights on the NVR are on. The customer said there was recently a power surge. I found that the 12 volt/53 volt power supply had died. I replaced the power supply and the system seemed to be back up, no other damage done. I get another call, the camera on the bad CAT5 line was no longer working. On the NVR end I connect to my Triplett CamView IP Pro+. It sees the camera, is able to take a snap shot and can see live video. Going back to the customer's computer which sees the NVR over their intranet, I see on the screen 16 cameras with video, all except one camera. It has a blank screen. When clicking on it for full screen live video, sees a perfect picture.
I tried different POE ports, put other cameras on the same port, check OK. I move the problem camera to another port, still doesn't work. I have not tried swapping out the camera, but this just doesn't make sense. I've tried contacting Alibi's technical support, they are not responding. I don't think it's a physical problem, perhaps a setting in the software got changed somewhere, I'm puzzled. I don't have the system in front of me, so I can't play with it in real time right now. I can't say what version the software is until I get back to it.
Ideas? Jim
