After latest update, my recordings are all black!?

[Bryank930]

So after latest update to 4.1.9, my recordings are all black!? I can see a small preview when I expand the clips pane, but when they play, it's just a black box. I haven't changed any settings and this worked fine before it updated. Any suggestions?

 

[fenderman]

So after latest update to 4.1.9, my recordings are all black!? I can see a small preview when I expand the clips pane, but when they play, it's just a black box. I haven't changed any settings and this worked fine before it updated. Any suggestions?

Are you playing back from the pc? or mobile app/webserver

 

[Bryank930]

On the PC, right in BI itself.

 

[fenderman]

On the PC, right in BI itself.

its working for me. Have you tried rebooting? Are you getting any error message?

 

[Bryank930]

You know...that's the only thing I haven't done yet. LOL

But, no error messages or anything. And it's only my Hikvision camera that's affected. The other crappy cameras still playback just fine.

 

[Bryank930]

Ok. I rebooted. Same deal. I even just updated to 4.1.9.2. I'm going to see if deleting all past recordings and rebuilding the DB will fix it.

Edit: That didn't work.

 

[Bryank930]

So if I switch recording formats to MPEG-4, I can view the recordings in an external player. I seems to be something broken with the Blue Iris DVR files themselves or the player inside of BI.

 

[fenderman]

So if I switch recording formats to MPEG-4, I can view the recordings in an external player. I seems to be something broken with the Blue Iris DVR files themselves or the player inside of BI.

you might want to try reintalling BI...

 

[Bryank930]

you might want to try reintalling BI...

Yep. Backing up my settings and re-installing. I'll report back with my results.

 

[Bryank930]

Still nothing after uninstall/reinstall using a freshly downloaded blueiris.exe.

It's strange that it will record and playback from my foscrap just fine, but nothing from my Hik 2332.

 

[fenderman]

Still nothing after uninstall/reinstall using a freshly downloaded blueiris.exe.

It's strange that it will record and playback from my foscrap just fine, but nothing from my Hik 2332.

I would email support. Your foscams are likely mpeg so they may not be exhibiting the problem.

 

[jranalletta]

I'm experiencing the same issue having made no settings changes except latest update. When viewing a bvr video, it appears to be playing (time scale moves) but screen is blank. When trying to convert to WM for viewing, BI crashes. I've contacted support.