this is pretty strange. i was able to add the ptz to the dvr and can view it there but not on ivms 4200 on my laptop. in the camera menu on the dvr there are 4 ip camers on the top of the divided screen and bottom section of the screen 1 more devices showing online. the ptz on the top menu originally showed it was offline so i deleted it and it showed up on the bottom portion of the screen as online , along with the other device. so i added it back and it is now viewable but only on the dvr . i still don`t know the password. i think this camera has been resold as new and is locked to another acoount. i had the same problem last year with a dvr i got on amazon mexico. i can`t understand how i can view it at all since it is an ip cam and not directly connected to the dvr. is possible to reset the camera by using the reset button inside the dome? could that solve the problem?