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    HIKVISION Support...

    HUSSAR ! I think that did the trick. I was able to ADD the camera to my NVR. Thanks so much for your efforts and everyone's suggestions. Case Closed !
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    HIKVISION Support...

    Sorry, but more help needed ! Only 2/4 are highlighted and opening each of the menus did not result in anything related to disabling or reducing the security password. PS If you wish you can send to my email directly.
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    HIKVISION Support...

    So close !! I changed H264+ to H264 and loaded up the Batch Configuration Tool. I added the PTZ camera but "Batch Config" was not highlighted. Any ideas ? (see att screen shot)
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    HIKVISION Support...

    Trust me, updating the NVR is an act of last resort. I have the same problem as you.
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    HIKVISION Support...

    Please read the original post. Trust me, I don't want to update the firmware on the NVR, but I fear I have no alternative. Same issue as you had.
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    HIKVISION Support...

    John, We live in rural California and it's very dark at night. I much prefer the DS-2DE4425IW-DE, since it provides great IR and zoom coverage of the front of our property, day or night. Brian
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    HIKVISION Support...

    Yep, you are correct.
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    HIKVISION Support...

    John, Thanks for the suggestion. I'm not so concerned about the warranty, more interested in the post sales support. I don't need much, but I do need a pointer to the firmware updates. Perhaps the best approach to solving my issue is to purchase a newer Hikvision NVR, which would come...
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    HIKVISION Support...

    Sage advice. I will try and locate the seller for an update as you suggest. Updating the NVR software was a last resort as I was concerned it would cause compatibility errors with my even older bullet cameras. I was able to get the new camera to work, but it's a real hack. I was trying to...
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    HIKVISION Support...

    So are these cameras sold through EBAY and Amazon "knock offs" are are they Hikvision OEM ? I remember when I was buying my first cameras reading a lot about cheaper knock offs that could not be updated with the latest firmware. Do you know the technical reason why this was so ? I can...
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    HIKVISION Support...

    Alistair, thanks for your comment. Budget or not it was doing stoic service for years with 8 2MP cameras, 3 of which were PTZ. The new camera was a direct replacement for the one that got damaged and it should have been trivial to swap it out. I don't believe the issue was related to...
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    HIKVISION Support...

    Thanks so much for the reply. Comforting to learn, I think, that my treatment wasn't unusual. I prefer to fix my own problems and In the past I've always been able to find what I needed on their website, but not this time. I've been really happy with the reliability and quality of the...
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    HIKVISION Support...

    Hi, I recently had to replace an Hikvision PTZ camera, DS-2DE4425IW-DE. I really like this camera especially for it's powerful IR vision at night. I eagerly awaited it's arrival and installed it without issues. When I tried to add it to my NVR, DS-7608WI-E2, I got an error message of "Unknown...
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    HIKVISION PTZ features...DS-2DE4225IW-DE

    Thanks for the reply. I really like this camera , although they are quite expensive. I wonder what your experiences are so far ? I was asking about the focus because I also bought a Sunba PTZ camera and it seems to rely very heavily on the autofocus. It’s almost OK in daylight but it really...
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    HIKVISION PTZ features...DS-2DE4225IW-DE

    Hi, I have 2 of these PTZ cameras for our property and really like them. I'm very familiar with the operation, but the FOCUS has always confused me. In the configuration settings, FOCUS has 3 modes, MANUAL and AUTO and SEMI-AUTO. I've tried all these modes at one time or another and not...
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    This is really difficult...

    Hi, When you use SADP, can you see the individual cameras ? Brian ?
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    HIKVISION Camera Configuration...browser issues

    Thanks for your reply. As you say I am able to make adjustments to the cameras using Firefox and IE. I did find that SeaMonkey browser does still support WebComponents, so at least for now I can evaluate all capabilities of the cameras using this browser. Just curious how do you make...
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    HIKVISION Camera Configuration...browser issues

    Thanks for the reply. I did locate IE in x86 directory under Windows 10, but it has the same problem as 64 but version. Seamonkey is still working for me. Regards, Brian
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    HIKVISION Camera Configuration...browser issues

    Hi, I prefer to configure my HIKVISION cameras using a web browser, either directly to the cameras or through the NVR. I started with FIREFOX and then it no longer worked. I moved to IE, and now that no longer works. In desperation I loaded SEAMONKEY browser and that still works. For how...
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    Remote access to HIKVISION NVR

    Hi, We're moving to a new location (rural Fresno) and am using 4G LTE for internet. Configuration is fairly straightforward: Netgear LB1120 4G LTE modem driving the WAN port on a TP-LINK ARCHER WiFi/Router. NVR is connected to LAN port on the WiFi/Router. Service is through Net Buddy, ATT...
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    DS-2DE4225IW-DE questions...

    Thanks to all. I was able to power the PTZ camera from both a POE switch (Netgear GS108PE) or using the provided power supply. The GS108PE does not explicitly say it's a POE+, but it seems to have plenty of power/port. I did try to use a POE injector, which is not POE+, and that didn't...
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    DS-2DE4225IW-DE questions...

    Really appreciate the reply. Yeah, that makes sense. Much prefer to just use the POE, but was concerned the power required by the motor drive would exceed the capabilities of POE. Regards, Brian
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    DS-2DE4225IW-DE questions...

    Thanks for the nice welcome. I came here in 1976 and a fantastic career starting with Fairchild (CMOS design). This area was so different then, full of orchards and def not so congested. Am retired now and will be shortly going across the state to a homestead in Fresno area. Take care, Brian
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    DS-2DE4225IW-DE questions...

    Hi, I've used HIKVISION cameras for a while and really like them. Recently purchased a DS-2DE4225IW-DE PTZ camera for use on our rural home. Q1: I had a devil of a time to get it to initialize using SADP. I tried everything including loading up the CD version and was about to give up when for...
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