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Hi I just got a DS-2CD2347G2-LSU/SL ColorVu, everything works fine except for playback. it plays in slow motion like plays 1 second every 2 seconds. I am using web playback and the recording is stored in a NAS device. I do not have NVR ( going to web interface using camera's IP address) I have 6...

I have been using ivms-4500 on my phone for more than 5 years and can view all my old cameras (purchased 5 years ago) 6 of them. last month I got a DS-2CD2347G2-LU and it works fine however when I add it to ivms-4500 for the first time it works fine (using IP/Domain and port 8000) but when I...

I just got a Hikvision DS-2CD3345-I and tried to set it up to record on WD-EX2 NAS. All setup are done but it cannot record into NAS. NAS is connected because images are saved into NAS (capture snapshot). Even when I setup for "continues" recording, it does not record. I have 5 other older 3MP...

Changed from motion detection to intrusion due to so many false recording for cloud shadow. I setup region (allowed only one) Threshold: 1 sensitivity: 50 percentage:50 but camera does not detect anything (not recording) even when a car is passing in driveway. what can be problem? I read...

I tried to downgrade the firmware from 5.2.5 to 5.2.0 which works fine on my other cameras but it bricked my Cube camera. the camera is 5.2.8, what I have done wrong and how I can bring it back to life. SADP cannot find the camera, and the IP before firmware downgrade is not working

Hi, I just got a DS-2CD2432F-IW everything works fine but when I use "live View" there is no audio. on bottom left the speaker icon is disabled and cannot enable it. however when I click on the mic icon (two way audio) I can hear the audio. what can be the problem? I am on 5.2.5 firmware...

My Western Digital NAS working fine with recording videos, but I do not see any snapshots there. I already selected "Enable Event-Triggered Snapshot" in storage>snapshot. what I am missing? when I go to playback, download recoding is fine and shows the files, but download images has nothing in it.

I am on 5.2 firmware, email setup always sends 3 picture as attachments. is there anyway to change it to 1 or 2?

Hi, I have 3 cameras with 5.2 English version firmware on them. I tried to record to WD My Book Live (1 TB) using CIFS. Created share folder, and username/password. in camera’s config, added NAS info (IP, Path etc) tested and it was successful. then under ‘storage management’, it shows the drive...