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Hi! I've just brought the firmware up to date on my DVR & its asking for the verification code on various devices. I've sorted the ipad & smartphone but the Windows application is telling me to go to the modify camera interface to set the encryption key. Can anybody tell me where this is on the...

I was wondering if anybody might have the answer to a problem I have. Although all my cameras are set to 1920*1080P, I have to set my DVR VGA/HDMI output resolution to 1280*720/60HZ otherwise my 4K TV picture will keep flickering on & off if I try to match the resolution of the cameras. Anyone...

Hi! I've had my CCTV system in now for about 6 mths. I've got 6 x DS-2CD2142FWD-1 cameras & the DS-7608NI-E2-8P NVR. As with everyone else I've been messing with settings since the installation! Firstly the daytime picture quality is outstanding, however its the night-time where I struggle...

After changing some settings, I've now got this message when accessing the Linkage settings: Please confirm the event output in "Live View" settings menu is the same with the real event output. Could someone point me in the right direction to correct this? Thanks

Hi! I've just installed SADP version 3.0.0.2 build 20150911. It brings up the NVR but not the cameras. Virtual host is enabled. The NVR is DS-7608NI-E2/8P & the cameras are DS-2CD2142FWD-1 Am I missing something?

I've got a problem with my CCTV system & wonder if someone can help me. Firstly, I've got the Hikvision DS-7608NI-E2/8P NVR with 5 x Hikvision DS-2CD2142FWD-1 cameras. I've recently upgraded the firmware on the cameras from V 5.3.8 Build 151224 to V 5.4.0 build 160401 then to V 5.4.1 build...

Can anyone help me out? I've got a yellow warning triangle bottom left of my screen indicating "Resolution or Bitrate of substream not supported" Although that camera appears as normal on my NVR direct feed, it does not show on my PC, smartphone or Ipad apps, although it does during night...

Hi! I've got 5 x DS-2CD2142FWD-1 Hikvision cameras. They all currently have V 5.3.8 Build 151224 firmware. I notice that Hikvision have IPC R6 EN STD V 5.4.0 build 160401 & V 5.4.1 build 160525 on their download portal. Can anyone confirm they have successfully upgraded to the latest...

Hullo I've used this app successfully on my phone both remotely & connecting to my friend's wi-fi but now its not working. It's ok using my home network. I can recall at least one software update recently; I've got version 4.4.2 (build20160912) Anybody got any thoughts? Thanks

Hi! I've got the DS-7608NI-E2/8P/A NVR with 5 cameras. Is there anyway of removing reference to the other 3 slots with no cameras. Also, is there a way of configuring live view to show 1+4 pictures? When I'm using auto switch the non existant slots still show Thanks

Hullo I've got the Hikvision DS-7608NI-E2-8P/A NVR. There are 5 cameras; is there any way of achieving a 1+4 Live View configuration? Thanks

Hi! Does anyone have any contact details for Hikvision UK Technical Support? Phone or email would be nice. Thanks

Hi! Just joined after having had a CCTV installation. I've got 4 x Hikvision DS-2CD2142FWD-1 cameras with the 8 channel NVR DS-7608NI-E2-8P My installer said that the installation was a piece of cake! I've got some questions though & hope someone can help. The iVMS-4500 HD software for my...