Search results

Hello community, since a few days it´s not possible to receive E-Mail notifications from my HikVision IPC anymore. I tested the same SMTP settings on my iPhone and they are still good. I tested also a different Mail-Provider on the HikVision IPC (as well on my iPhone for testing) but the...

Hello, is it possible to change the sound of the incoming PushNotification (from the HikConnect App) on Android and iOS? I want to hear if it is a Text-Message or a Line-Crossing PushNotification from Hik-Connect. Regard Basti

Hello, i want to use the Alarm Output of my 3356G2 HikVision IP-Cam to trigger a siren. The alarm should be triggered manually by the user remotely. But the button to trigger the alarm is not shown in the Hik-Connect App. If I add the IP-Cam locally (without remote service) to the...

Hi guys, i’m looking for a HikVision NVR with 8 x Inputs AND 8 x Outputs. The cheaper ones doesn’t support the amount of 8 x outputs (only one). So I found the new I/O Interface from HikVision D-2FM2466. I heard i could connect at least 5 or 6 of them to a NVR-I. Are there any further...

Hi there, for testing I bought a DK8003IME1 Main Unit and the android indoor Station. I connect the indoor Station with my iPhone over HiK Connect. If someone rings the doorbell my iPhone show me the call. But it’s only possible to hung up or to answer the call. But first of all I want to see...

Hello what’s the difference between those two devices? Obviously the /NS has no physical Button. Does this mean I can use my own Doorbell-PushButton or does this mean I have to use the SUB Modul DS-KD-DD?

Hello, it´s not possible to upgrade my K-Serie NVR (DS-7608NI-K2 / 8P) I downloaded the newest version (V3.4.99 build 180324) from the HikVision EU-Portal and tried to upload it via InternetExplorer. After about 40-60% the upload interupt. I tried also an older Firmware Version but still no...

Hi, i´m using my iPhone with the newer Hik-Connect APP. I entered my Hik-Connect Account Information and i can see all my shared devices. My wife is using a Android. So i want to dowload the Hik-Connect APP as well. But it looks like it´s not available for android. So i tried the older...

Hallo, i am using a 360 HikVision Fisheye. But it‘s not possible to use the FishEye Expansion inside the Hik-Connect APP. The icon for the Fisheye Expansion isn‘t there. In the old ivms Mobile App it was possible to use the Fisheye Expansion. What can I do? Greetings Basti

Hi, what is the meaning of the NVR Option „Video Clips xxx Minutes“? I’m using iVMS-4200 You’ll find it inside the Remote Configuration - System - Generel Regards Basti

Hello, is it possible to autostart iVMS4200 in MainView (Fullscreen) after booting Windows? Best regards Basti76nie

Hello, i´m trying to connect a DS-2CD2055FWD-I with my Gira Door Communication System. Gira supports also 3rd Party IPCs and they show some samples with Axis or Mobotix on there Support-Page. Gira only supports the following technical terms: - MPEG4 - H.264 baseline profile (others like...

Hello together, after updating the Firmware of my 2CD2055 to V5.5.0 it‘s not longer possible to use this url http://user:password@IP-Adress/streaming/channels/102/picture After entering this url i got a error message in my Webbrowser: Access Error: 404 - Not found Request Refuse: cgi...

Hello, i'm using a DS-2CD2055 Bullet IPC and need the URL for the still image from the Substram (640x360) in .jpg format. I know the url IP-Address/streaming/channels/102/picture No matter which ID i try I still get the maximum resolution from the IPC and not the SubStream. After changing...

Hello, a friend told me that he is recording the live footage of his HikVision IPC on a NAS storage. But when the storage is full the HikVision will not overwrite the old footage and stopp the recording. So I looked inside the seetings if the continuously recoding is enable - yes it is! Is...

Hello, do you think this is only a reflexion from the white wall or is there maybe a issue with the IR (turret)? The other IPCs works fine! Regards Bastian

Hello, is there a way to use only the Playback Video software from iVMS4500 without all the other stuff like Decice Manager, Event Manager etc? And is it also possible that different user can login to this Playback Video Software and they only see there enabled IPC from the User management...

Hi there, is there a way that you have to enter two different passwords to watch the Remote Playback? One password is for the boss and the second one for work council. So no one can watch the remote playback without the password from the other persons. Best regards basti

Hello guys, is it possible to limit the recording for maybe only 72h? After 72h the recording should override the old one! Which NVR option can handle this? This is a term from the work council inside the company! Regards Bastian

Hello, how to setup the time correctly? When i'm using a HikVision NVR together with some HikVision Cameras I can adjust the time settings inside the NVR and also inside the camera. So in both devices i use a NTP Server, selected the correct time zone and activated the DST (60Mintues). On...

Hello, since yesterday (or maybe today) i didn't receive any Push Notifications for Alarm anymore. Could someone confirm this situation? Basti

Hallo, i installed a NVR DS7604 together with 4 pre installed AXIS IPCs. On my iPhone i can see all of the 4 IPCs in LiveView but the costumer can only see 3 of 4 IPCs on his iPhone. But on his iPad he can see all 4 IPCs His iPhone7 has the newest OS and the newest iVMS4500. Do you have...

Hello together, using a HikVision NVR together with HikVisions IPCs is not so easy! If i set on both devices (NVR and IPC) the correct time (including DST DaylightSavingTime with 60Minutes) i got the wrong time. Because the System will add twice DST with 120Minutes! So where I should set the...

Hello, i installed two IPCs with a NVR where we only want the line crossing function (sending pictures by e-mail) but only from 8pm to 8am (closing hours) So i edited a special time template and drawed the lines for line crossing. All this settings are made inside the camera. I also use time...

Hello, my last 3 installations of NVRs (DS7604) doesn´t support not any longer the option to enable the "Alarm Messages" inside the iVMS 4500 mobile APP. And it´s also not possible to do the "Remote configuration" with the mobile App. I only receive the information "Connection failed". But i...

hi, where can I change the size of the overlay Informations (Name&Date&Time) with the iVMS-4200 Software on the win PC? And for each steam it should be possible to use a different size of the overlay informations but where can I change this? And how can I change the generel name of the ip...

Hello, i want to receive pictures after motion detection. When i activate this option on the NVR i only receive small pictures with low quality. But in this case the arming schedule works fine. If i use the same option directly on the camera i receive nice pictures with a high quality but the...

Hello, i´m using two DS-2CD2352-I 5MB EXIR Cameras. They are connected to the internet and i want to receive mails with snapshots if a person is crossing a line or a motion in a specific area is detected but only from 8pm to 9am. I set the NTP-TimeServer for each camera, i also used the...

Hello, how can i store locally my surveillance Cam's on the HikVision NVR and simultaneously on a cloud based service? Regards Basti

Hello, i don´t unterstand the new functions for the cross line detection. Now i can use a Min and Max area to detect the crossing line detection. First i thougt this will be a good option to reduce false alarm (in my case sending a Mail) but now i didn´t receive Mails anymore. In the older...