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    Push notification delay

    Strange. And no other network changes etc? Is the delay the same (in seconds/mins) for both LAN & WAN connections? Try removing the device from blue iris, delete the app on your phone and re-install. Helped me with one device that was getting delayed alert notifications. Yes I had to stop...
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    Push notification delay

    Are you using GIF previews?
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    Pre-trigger buffer distorting

    Apologies for disappearing - have been rather busy! Thanks for the heads up re update. I did update roughly a week ago and have seen massive improvement in the dropped frames (glitching). There does seem to still be frames dropped but nowhere near what it was before. It's early days though and...
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    Pre-trigger buffer distorting

    Yes though oddly it affects the 4MP cams but none of the 5MP. 8MP cams are on continuous but will test with those. There is a small lag going full screen across all cams - but my issue is specifically about glitches [dropped frames] on motion.
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    Pre-trigger buffer distorting

    Yes that's what I believe to be the problem too. Turning off sub-stream works as normal - it's just odd that some cameras have it, some don't. All same settings between them.
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    Pre-trigger buffer distorting

    I did mention in my reply but perhaps I wasn't clear. All Hikvision cams, Iframe is matched to frame rate within each camera. I only mentioned that I matched main/sub stream settings because I read this was best practice for BI. I initially thought it was hdd going bad but in any form of logic...
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    Pre-trigger buffer distorting

    CPU around 20%. bumps up a little when triggering but far from maxing out. BI running as a service - no other software. It's a dedicated box in the rack and has been running for 2 years fine. Only with the move to sub-streams has it started doing the 'glitches' on trigger. I've wiped and...
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    Pre-trigger buffer distorting

    12 cams: 2 x 8mp, 3 x 5mp & rest are 4mp. Frame rates 8FPS aside from 8MP which are 15FPS. Most are trigger record. All running on an i5-6500. Latest version of BI @sebastiantombs frame/iframes are matched in camera. Main-Stream/Sub-Stream matched too.
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    Pre-trigger buffer distorting

    I have exactly the same issue as you've shown albeit mine is worse. Doesn't happen on all cameras strangely and similarly doesn't happen on cams that are continuous. It's been happening for quiet a few updates and I can't change back from sub-streams now that I've expanded my system!
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    iOS and 10-second GIF - Not working after updated app

    Updated to latest BI version on both PC and iOS and seems to have resolved missing GIF previews.
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    Image missing from push notification

    Updated to latest BI version on both PC and iOS and seems to have resolved missing GIF previews - will update further after a day or so of testing.
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    Image missing from push notification

    Same setup as me with regards to VPN but notifications still broken... What kind of delay do you get between trigger and receiving GIF previews?
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    Image missing from push notification

    I know you're having issues on Android, I was asking mikeynags what iOS HE was running :D I have iOS 14 installed so I'm curious. I'm getting about 4-5 mins of GIF notifications after I open the app on iOS - then goes back to without. I can rinse and repeat consistently.
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    Image missing from push notification

    Are you running iOS 14? EDIT: Also, I'm curious about the delay between trigger and iOS notification - how many seconds?
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    Image missing from push notification

    Glad to hear! So all GIF's coming through now? I've just updated both BI console and iOS app and still having the issues. Definitely more GIF's coming through but still have at least 30 sec delay and plenty don't have previews. What versions are you running on mobile and BI console? You're...
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    iOS push notification alert images sorta working

    As long as you are connected via VPN to your local BI, you do not need to open ports for Images, similarly to being on your LAN. The problem with these images not coming through in my testing is not related to ports but something within either BI console bugs, mobile app bugs or Apple changing...
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    Image missing from push notification

    The same is happening for my devices too - some work, some don't. On those that don't, alerts sometimes display correctly (with GIF preview) but most of the time without. I noticed that opening up Blue Iris.app on my phone 'stimulated' the alerts to display correctly for a short period after...
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    12v extension cable for IR illuminator

    Yes but cable sizing might be an issue at 12V over 100 feet. How many amps does it require at 12V? If you can, I'd run 110/220V to the illuminators and terminate into 12V locally.
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    iOS and 10-second GIF - Not working after updated app

    A couple of us with the same issue (No Image in IOS Push Notifications). Email support with your findings.
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    No Image in IOS Push Notifications

    There seems to be a couple of us experiencing exactly what you have described (Image missing from push notification). Send Ken an email describing your problems and hopefully the more of us that do - he'll manage to figure it out.
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    What router are you guys using?

    Grab a Unifi USG 3 port (UniFi Security Gateway) - pretty decent for $100 and VPN config has been rock solid on every install I've done.
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    Image missing from push notification

    Did Ken get back to you re the notifications? I'm still having images not being pushed to iOS/Android devices. Have played around with different alert settings, different streams, H.264/.265 etc with no luck. They occasionally and randomly come through. Updated to 5.3.2.5. -- Not sure if many...
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    Image missing from push notification

    Has anyone had any luck troubleshooting this? I've gone through the updates until latest in an attempt to resolve but still receiving sporadic images within push notifications. Confirmed web server settings etc. I've also noticed notifications take longer to come through (LAN or VPN access).
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    Hik DS-2CD2T63G0 IR reflection?

    Hi all, Been browsing these forums for sometime and learnt a huge amount, so thanks to all! Onto my first post... I've been running 4/5 Hiks with Blue iris for just over a year now and have started upgrading/exchanging out some cams. I've just purchased a DS-2CD2T63G0-I8 (2.8mm) as an upgrade...
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