Only MD will Push to DMSS - Not IVS...

Bumworms

Bumworms

n3wb
Apr 20, 2024
14
2
Australia
Hi all - DHI-NVR-4116-8P -4Ks2 with five IPC-HDW4831EMP-ASE-8 MP Cameras.

This is driving me mad, any input welcome. :)

Configuring via SmartPSS, IE mode on edge and directly browsing to the cameras.

I have Tripwire and intrusion rules set on all cams, the events are triggering and recording as evidenced in the logs.

DMSS receives motion detection alerts just fine, but I couldn't tweak it down to the point where i wasn't getting events from bugs and leaves and rain etc. Turned MD off everywhere.

Have Smart plan set to IVS on cams and NVR, DMSS is set to notify for tripwire and intrusion on the phone on all cams and NVR.

The only differences i can see is in the notification type checkboxes - MD has "Show message" available as a checkbox alongside 'Send email" "alarm upload" etc.

Do we think this may be an issue with DMSS? Again, motion detection push and messages work fine...

Appreciate any advice.
 
Are you using P2P or adding the NVR via IP address? I’m having the same issue on one of my NVRs. All of my NVRs are added to DMSS via IP and I do not use P2P but can only get IVS notifications if P2P is enabled even though it shows offline in the settings
 
Hi Jeep - Added just the NVR to DMSS via QR/P2P. Cameras showed up as listed under the NVR, I didn't add them individually. P2P is enabled everywhere...
 
With P2P being enabled unfortunately I don’t really have any other suggestions. It’s the same issue I am having, Motion Detection and SMD notifications work but no IVS unless P2P is enabled.

Of course there’s always a factory default that sometimes solves abnormal behavior but I don’t think it’s highly likely to fix anything
 
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^^^^^^^
Me Too

P2P has to be enabled to get push messages from IVS alerts
 
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Bumworms said:
Hi Jeep - Added just the NVR to DMSS via QR/P2P. Cameras showed up as listed under the NVR, I didn't add them individually. P2P is enabled everywhere...
Click to expand...


You sure P2P is enabled on the NVR itself? Under Network?
 
Yeah, I was thinking you can login to the NVR, scan the QR code for the NVR for DMSS and be all good withojut ticking the P2P box enabled. As long as you;re local on the LAN

Once you go remote, yeah wouldnt work without it
 
bigredfish said:
Yeah, I was thinking you can login to the NVR, scan the QR code for the NVR for DMSS and be all good withojut ticking the P2P box enabled. As long as you;re local on the LAN

Once you go remote, yeah wouldnt work without it
Click to expand...

Hmm. I've scanned the QR straight off the base of the NVR...
 
Odd, this is logged in to the camera direct from the browser... Says Offline?

Everything else seems to be functioning normally. As in I can preview and playback this camera.
 

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Bumworms said:
Odd, this is logged in to the camera direct from the browser... Says Offline?

Everything else seems to be functioning normally. As in I can preview and playback this camera.
Click to expand...
The camera's P2P would be offline because the NVR is blocking it.
The NVR's P2P service would be sending notifications to your device.
Your NVR's P2P should be enabled and say 'Online'.
1714115227501.png
 
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Yeah that’s why I asked. If you’re using an NVR with built in PoE ports, P2P has to be enabled from the NVR not the cameras themselves.
 
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@Bumworms I have reacted in this tread , i also did not get the push notifications from IVS. In my setup I do not use P2P and added my NVR as a local IP to DMSS. So still using one of the first V4 firmware release and I do receive all MD and AI events as a push message on my phone ( if enabled in DMSS of course).
From the screens you posted your NVR is using a V3 firmware. I have no experience on V3 firmware so I am not sure it is related to this.
@97JeepXJ Could you provide the type numbers and firmware used on your NVR's which could bring some more insight if the issue is indeed firmware related in relation with P2P configurations?
 
Based on the variety of answers to this problem over the past 2+ years I would venture a guess that it is indeed NVR FW dependent
 
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