Same problem. I believe that in my case the IP-module does not work, and you need to update the firmware. My need firmware:
IPX-8119LV-Auto
Program Version V2.0.1 Build 20160827144412S
Control Version ZoomCam_V1.0.2_build201607111031
Web Page Version 1.1.1 Build 20160827
Plugin Version 2.0.1.45