Unable to access A/D camera after changing standard in PTZ menu

[Cctvnoob1]

Hi,

Im using regular analogue/digital camera (not an IP) and after changing standard (5MP) in PTZ menu and choosing the option apply&reboot I have lost the signal.

Im seting up something like this for the first time in my life and Im not familiar with those things but I cant understand whats the problem. I tried unpluging/pluging the cam power cable, as well as the cable that transfers video signal, I tried to plug it into different port in DVR but without any luck.
After that I did the same with second camera and same thing happened. You can see the screenshot of the PTZ menu bellow.




I dont get what Im doing wrong. This is not an IP camera so theres no way to access it, its using only two cables (power supply and cable for video signal), its obvious that Im doing something wrong since this has happened with 2 cameras.
I checked all the options on DVR side, completely restarted DVR to fabric settings but Im still getting info - receive data fail.
And those two camera are in disconnected status

Anyone who knows what may be happening?

 

[Cctvnoob1]

No 2 and 3

 

[bigredfish]

Still not clear from your post what specifically you changed. You can’t change that CVI if it’s Dahua, TVI if it’s HIK

The camera standard, MP, FPS are fixed when you plug them in, don’t touch that

Have you logged into the web GUI of the NVR? If so, you go to Live view and using the PTZ menu you pull up the OSD of each camera. If you can do that each camera has a Reset at the bottom of the menu

 

[Revo2Maxx]

Need to know a few things of your setup.. DVR Brand and Model number. and Camera Brand and Model Number would help understand what you are working with..

So to give you some idea what might have happened.. However how to fix it might be a different story..

Some Analog cameras I own the ability to make changes are on the wires.. Other cameras are in the software of the camera. If the camera is setup in the wrong format there is no recovery outside of being setup on a device that can support the camera and reset..

For instance. Some cameras are different formats at different MP.. So some of my cameras that are 5mp 4-1 that are setup for CVI would work in 5mp as CVI but only 4mp for TVI and or AHD.. So then you want to make sure that you are setting your camera to a format that it does work at. Because if you happen to lets say have a camera that was setup for 4mp in a format that your DVR is setup for but the camera is 5mp in the other format lets say CVI but your DVR is native Hikvision and you setup to 5 mp in CVI but the DVR only works at 5mp in TVI then you would not have picture of the camera and because the camera is software 4 in 1 driven if the DVR can't decode it and you don't have a different DVR that can then you will need to find someone that has a DVR that can change it back to a format that will work for your DVR..

Also to be clear.. I have a camera same format as my DVR that is 5mp and in one of my DVRs that is 8mp the camera will not work in the native format in one of my DVRs but does work in both of my other 2 DVRs that are also 8mp.. It for some reason will only work in that DVR and is a higher priced DVR then the other 2 at 3mp lol.. So some times it can be an issue like that as well.. In that same DVR 8mp camera that I want to work in CVI won't and only can get it to work in TVI but in TVI I no longer have access to the Audio in of the camera because the DVR is CVI format.. So requires the camera and DVR in CVI for audio to work..

1 last thing. I am sure you might have already tried this.. But try the camera in another empty slot.. I have a DVR that has a couple of channels acting funky.. If I put an 8Mp camera on them channels it won't load. All other cameras lower MP that I have tried work they just don't work in 8mp format. So Could be an issue with your DVR channel input as well..

 

[Flintstone61]

<-- looks for his " how Shit happens" flow chart.

 

[Cctvnoob1]

Still not clear from your post what specifically you changed. You can’t change that CVI if it’s Dahua, TVI if it’s HIK

The camera standard, MP, FPS are fixed when you plug them in, don’t touch that

Have you logged into the web GUI of the NVR? If so, you go to Live view and using the PTZ menu you pull up the OSD of each camera. If you can do that each camera has a Reset at the bottom of the menu

On the first camera I've changed format, at least I tried - from CVI to TVI. Its mentioned on cam spec that both format are supported. On the second camera I just changed the standard - it has I think 4M times something and 5M with three options, I had thought I can just change it to see if the pic quality is gonna become better and reverse it if not but lost access also.

 

[Cctvnoob1]

DVR - 5 in 1, XVR3008C1N
Camera - K41-F500LBP60

im using an interface on TV, connected via HDMI, not sure how to access it from the web.

Still not clear from your post what specifically you changed. You can’t change that CVI if it’s Dahua, TVI if it’s HIK

The camera standard, MP, FPS are fixed when you plug them in, don’t touch that

Have you logged into the web GUI of the NVR? If so, you go to Live view and using the PTZ menu you pull up the OSD of each camera. If you can do that each camera has a Reset at the bottom of the menu

But those two mentioned cameras are in a disconnected mode, I cant access their PTZ menu, options are frozen

 

[Revo2Maxx]

Access the DVR over the WebUI by going to normally Edge in IE mode is best, Installing the thing that pops up and that would give you the best results..

That might help if your issue is the DVRs ability to Decode the camera feed that the DVR is taking in from the camera..

So my 8mp camera in the picture below in CVI works in 4mp, 6mp and 8mp.. However if I put it on one of my other also native CVI DVR from a few years ago in 6mp it will not show a picture because the DVR don't support the 6mp but works fine with 8mp and 4mp CVI.. It might be that the camera is trying to send a Encoded video feed that your DVR don't support and you might be able to use the WebUI to gain access to your camera to reset. As you can see in my picture below, I can access my OSD even using WebUI..

I don't show the feed of my 8mp normally so I covered it.. That is only reason the camera is covered.. IF you don't know the IP address for your DVR go into the GUI of the DVR and then look at the Network TCP/IP and use that Ip in your web Browser as you can see in my Edge in IE mode mine is at 10.0.0.99.. Again it might help decode the camera with the extra hardware on your computer.. If it does then access the OSD and change the format to a lower scale to see if it will pop up in your DVR GUI>.

Good Luck..

 

[Revo2Maxx]

Oh yeah I forgot that if your DVR also supports the ability to change the type of camera you are setting it to maybe try to change that info as well. You can see here.. For my TVI I would set it to Auto or Other but so far all mine work fine in Auto and so I leave it in that format..

 

[bigredfish]

Without going into another wall of text , if a camera is working when set to CVI, don’t change it. Just don’t.

And you won’t see any difference between 4MP and 5MP so don’t change that either. These operate at different aspect ratios and you will create a mess.

See if the camera has a physical reset, typically a small door with screws to open. If not look for a switch on wire dongle. Usually these have 4 positions.

 

[Cctvnoob1]

Without going into another wall of text , if a camera is working when set to CVI, don’t change it. Just don’t.

And you won’t see any difference between 4MP and 5MP so don’t change that either. These operate at different aspect ratios and you will create a mess.

See if the camera has a physical reset, typically a small door with screws to open. If not look for a switch on wire dongle. Usually these have 4 positions.

As I said this is my first time setting something like this up, if I had known this I would have never done this. I inspected whole camera upside down, theres definitely no button for factory reset. Theres only a little joystick with 4 positions, in user manual its said that every position is for different cam mode (TVI, CVBS, CVI, AHD) - tried blindly navigating through this without any luck.

 

[Cctvnoob1]

Access the DVR over the WebUI by going to normally Edge in IE mode is best, Installing the thing that pops up and that would give you the best results..

That might help if your issue is the DVRs ability to Decode the camera feed that the DVR is taking in from the camera..

So my 8mp camera in the picture below in CVI works in 4mp, 6mp and 8mp.. However if I put it on one of my other also native CVI DVR from a few years ago in 6mp it will not show a picture because the DVR don't support the 6mp but works fine with 8mp and 4mp CVI.. It might be that the camera is trying to send a Encoded video feed that your DVR don't support and you might be able to use the WebUI to gain access to your camera to reset. As you can see in my picture below, I can access my OSD even using WebUI..

I don't show the feed of my 8mp normally so I covered it.. That is only reason the camera is covered.. IF you don't know the IP address for your DVR go into the GUI of the DVR and then look at the Network TCP/IP and use that Ip in your web Browser as you can see in my Edge in IE mode mine is at 10.0.0.99.. Again it might help decode the camera with the extra hardware on your computer.. If it does then access the OSD and change the format to a lower scale to see if it will pop up in your DVR GUI>.

Good Luck..

Thanks for detailed answer!

Tried all you mentioned - no luck. I have already been able to access to the menu with main stream/sub stream, via the DVR app I downloaded and compared the settings with the camera that is functioning properly - everything has been set up well.

Im at my wits end, explored a lot about this, have done everyting as I could and I still cant access to the camera.

Also, as you said before to access it via PTZ menu, I am unable to do so, I can do that only for the cameras that are working, PTZ for those two is unable to change.

 

[Revo2Maxx]

Ok Cameras are offline, No video and can't see anything in app or using WebUI of the DVR?

You using Wall Wort or PDU? Have you tried to move power at the camera? If you are using PDU have you confirmed that your fuses are good for the cameras? Have you tried your cameras connection to a different BNC connector on the DVR? Last night if they are setup to work in IR did they show life with the IR being on in the camera?

 

[bigredfish]

Its possible you wont be able to. I had a buddy who I lent a 4K CVI camera to who did something similar and the camera was never accessible again. You may be able to get it back to a support center of some type that has a diagnostic tool that can fix it.

That joystick is the thing that as you say switches it to different formats. Id play with that some more. Give each position a try, wait, unlplug the camera and plug back in.

 

[Cctvnoob1]

thanks for all the help you have provided me with today guys. The resolution is as usual as when troubleshooting anything - little joystick was of a bad quality, I had to remove the outside cap in order for it to register every move. After I had done that, I just held the button position for 5 seconds and camera access/signal has been returned

On the other hand, to get educated on the thing that caused this headache, this cam supports 4 modes - TVI, CVBS, CVI, AHD. At the moment they have been set up to AHD. Is this the best possible format providing the highest quality?

As well as the option "Standard" - someone on this thread said I shouldnt change this? At this moment it has been set up to 5MP, 12x5 ?

Thanks a lot one more time!!

 

[bigredfish]

No AHD is the lowest quality
If it was originally CVI set it back to that

What are the other cameras showing? One similar or identical to the one you changed...

As tot he "standard" I'd read on the box or sticker on the camera what its native resolution is and set it to that.