BI crash with reolink

I

ipcamdude22

Getting the hang of it
Dec 10, 2015
125
4
Hi All,
I have the latest version of BI (4) and currently three cameras running, the one that seems to be causing the issue is a reolink RLC-410. BI will give me the "encountered problem and needs to close" message. The reason I think it is due to the reolink is because the time stamp on the other two stay current but the reolink will lag behind and "catch up". I also had that camera freeze up one time. I changed the reolink to 720p with 20 fps and a max bit rate of 2048. it also gives you the option of "stream type" which can be "clear" or "fluent" I have it set on "clear". There is also a setting for a H.264 profile which gives you the option of baseline, main or high, I have it on main. Keep in mind this is done through the camera itself. I have put the BI settings set at 1280x720 image size with a frame rate of 20fps. Deinterlace set to none...
Any ideas, program works great otherwise.
Thanks!
 
ipcamdude22 said:
Hi All,
I have the latest version of BI (4) and currently three cameras running, the one that seems to be causing the issue is a reolink RLC-410. BI will give me the "encountered problem and needs to close" message. The reason I think it is due to the reolink is because the time stamp on the other two stay current but the reolink will lag behind and "catch up". I also had that camera freeze up one time. I changed the reolink to 720p with 20 fps and a max bit rate of 2048. it also gives you the option of "stream type" which can be "clear" or "fluent" I have it set on "clear". There is also a setting for a H.264 profile which gives you the option of baseline, main or high, I have it on main. Keep in mind this is done through the camera itself. I have put the BI settings set at 1280x720 image size with a frame rate of 20fps. Deinterlace set to none...
Any ideas, program works great otherwise.
Thanks!
Click to expand...
BI resolution settings dont matter, it adjust to whatever the camera is sending. What is your cpu consumption on average?
 
fenderman said:
Do you have all the windows updates installed? Check event viewer for crash info.
Click to expand...

I will made some changes to camera will see if it made difference. The other two cameras time syncs perfectly so it makes me think it is the reolink
 
ipcamdude22 said:
When you say check event viewer do you mean the log in bi?
Click to expand...
No, the windows event viewer.
With respect to the sync issue try deleting the camera and adding it back. Also, when its lagging, log into the cameras web interface and see if it lags there as well.
 
fenderman said:
No, the windows event viewer.
With respect to the sync issue try deleting the camera and adding it back. Also, when its lagging, log into the cameras web interface and see if it lags there as well.
Click to expand...

I will check it out, I activated another camera I have set up and the time was synced with the others.
 
Make sure you are using the latest firmware in the cameras. I have the RLC-410 cameras and they work fine, however, the manufacturer issued a couple of FW updates specifically to address issues with BI. Even though you may have just bought them, check the FW version as they may have been 'old stock' sitting on a shelf in someone's warehouse.
 
chaycock said:
Make sure you are using the latest firmware in the cameras. I have the RLC-410 cameras and they work fine, however, the manufacturer issued a couple of FW updates specifically to address issues with BI. Even though you may have just bought them, check the FW version as they may have been 'old stock' sitting on a shelf in someone's warehouse.
Click to expand...

I checked and am running latest firmware, Fenderman, I checked the event log, it does show blue iris had an issue but no real details. I will try your other suggestions as well.
 
I deleted the camera, changed the password to match the others and reinstalled it, the clocks on all cameras are now synced, let's see if that solves the freeze issue, cpu is running about 40% so everything seems like it is good for now, will keep you posted.
 
Last edited by a moderator:
So I noticed that during the day, the reolink works great, clocks are synced etc. However when the IR lights came on, I noticed a lag again, interesting, any ideas?
Also on the options on BI I noticed it has a button for "check dynamic ip automatically and every x minutes" does that mean if you have a dynamic ip from your isp you don't need a dns service when viewing remotely? Is that just for the client app?
Thanks
 
ipcamdude22 said:
So I noticed that during the day, the reolink works great, clocks are synced etc. However when the IR lights came on, I noticed a lag again, interesting, any ideas?
Also on the options on BI I noticed it has a button for "check dynamic ip automatically and every x minutes" does that mean if you have a dynamic ip from your isp you don't need a dns service when viewing remotely? Is that just for the client app?
Thanks
Click to expand...
Is it delayed in the web browser as well - logging into the cameras interface?
The dynamic ip is an option that works with apple the client app and acts like a dynamic dns service. You are better off using your own ddns service.
EDIT: it works with android as well.
 
fenderman said:
Is it delayed in the web browser as well - logging into the cameras interface?
The dynamic ip is an option that works with the apple client app and acts like a dynamic dns service. You are better off using your own ddns service.
Click to expand...

So it works with the app but you recommend a ddns service any particular reason? I haven't tried remote access yet.
 
ipcamdude22 said:
So it works with the app but you recommend a ddns service any particular reason? I haven't tried remote access yet.
Click to expand...
If you plan to use the browser remotely then you need a ddns service. I forgot that the function had been added to the android app as well, I edited my original post to reflect that.
A quality ddns service will probably be more reliable as well, though I havent heard of any downtime using the blue iris ddns.
If you are looking for remote access via the app then you can use the blue iris service..
 
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