Help with logging in to a Hikvision DS-7604NS-E1/4P

Sep 21, 2015
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Hello, I bought a Hikvision NVR model DS-7604NI-E1/4P open box (supposed to have never been installed) and am having trouble accessing it.

When I turn the box on and let it boot, I get a screen with a bell icon in the top right and an icon with an exclamation in the bottom left.

Hikvision_nvr_a.png


If I try to click the bell or the screen I get a login prompt. It has the name "admin" filled in and wants a password. It also says the NVR is locked. Sorry for the bad pics, it is my cell phone camera.

Hikvision_NVR_b.png


The quick start guide that came in the box says the default password is "12345", but when I type that in I get an incorrect password message:

Hikvision_NVR_c.png



So how can I get into this box to set it up? I am stuck at this point. Thanks for any help you can offer.