Blue Iris Extended Support and Maintenance

M

Mel Patto

Getting comfortable
Mar 8, 2016
27
2
Syosset, New York
Just got an email stating I owe "Total price for the next subscription period: 32.53 USD" 2 questions if anyone can help.

1. I last paid in August to get Ver 5 doesn't that last for a year?
2. I went to the site and was not able to pay, not sure why.

I emailed both Blue Iris support & mycommerce.com, and see what they say
 
Mel Patto said:
Just got an email stating I owe "Total price for the next subscription period: 32.53 USD" 2 questions if anyone can help.

1. I last paid in August to get Ver 5 doesn't that last for a year?
2. I went to the site and was not able to pay, not sure why.

I emailed both Blue Iris support & mycommerce.com, and see what they say
Click to expand...
Does the email state when the next period begins?
 
Mel Patto said:
The email stated

"The next payment for your "Blue Iris Extended Support and Maintenance" subscription is due on 06-JAN-2020."

Just wanted to pay early
Click to expand...
That sounds like a mistake. Email support. Also note that you dont need extended support and maintenance to run the software. It will work regardless.
 
got a similar email today said my renewal is up on the on 1-11-2020 but it would not allow me to reup now and I was unable to logging to mycommerce.com

Dear Mr./Mrs. mike
The next payment for your "Blue Iris Priority Support and Maintenance" subscription is due on 11-JAN-2020.

Please ensure that you have sufficient funds in your account. For your reference, we have included your subscription details:

Product: Blue Iris Priority Support and Maintenance
Subscription runtime: unlimited
Subscription period: every 12 months
Total price for the next subscription period: 59.95 USD
Please update your payment information for charges to your account, if necessary, so you can continue using the product without interruption. To do so, please contact our customer service team at:
 
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