IPC-HFW5231E-Z5 rebooting several time alone

[bickford]

Hello everyone

I am currently having a problem with my Dahua camera IPC-HFW5231E-Z5 since a few weeks she restarts alone several times during the day.
In logs I saw strange events " OFF LINE EVENTS ". I tested my POE switch he is new It works perfectly with other AXIS / HIK cameras brands ; I dont have IP conflict I have watched on my network

do you have an idea ?

VERSION :

Device TypeIPC-HFW5231E-Z5
Software Version2.460.0000.7.R, Build Date: 2017-03-06
WEB Version3.2.1.427921
ONVIF Version2.42
PTZ Version
scmVersion
Camera Version
S/N3CPAA9DM45BA008

thank you

BICK

 

[catcamstar]

It looks like your cam goes offline for 4 seconds, that is not enough time to have a full "boot cycle", that would take almost 10 seconds, I assume we can eliminate a full power-cycle. So I assume a networking issue. Can you run a "ping -t I.P.A.D.D.R.E.S.S" on a device close to the camera? Watch the outpunt: if time-outs occur, do these log messages come alongside?
Other options to check whether (or not) it is the wiring: deconnect your cam, and hook it up to another UTP cable to another port on that POE switch. Repeat the steps above (ping -t) and watch what happen.
Good luck!
CC

 

[bickford]

Thanks very much i am trying to ping the camera , for the moment the ping works without problems

BICK

 

[mark_whocares]

Software Version2.460.0000.7.R, Build Date: 2017-03-06

you might try the V2.622.0000000.18.R.20171110 firmware.

IPC-HFW5231E-Z5 | Dahua Technology


some are playing with the V2.640.0000002.0.R.180523.bin version andy put up here as well but there is someone there with uptime issues on that version.

 

[bickford]

Thanks Mark will update my firmware

BICK

 

[chadskie]

I just had a similar issue, turned out to be an IP conflict.