- Apr 18, 2018
- 3
- 0
Hello,
I purchased the Lorex 8ch/4k camera package from Costco:
Costco Wholesale
I'm having a pretty bad experience with the FlirCloud software.
o the NVR seems to disappear and go offline periodically, then returns
o cameras go offline and I need to use the local admin tool on the NVR to reconnect them (hook up a display and use the USB mouse)
o configuring motion detection zones in FlirCloud does not configure properly (have to set these directly on the NVR using the display + mouse)
I've tried using the Lorex email support service with long delays and no substantive help (try rebooting, try a PC instead of a mac - which I have done, check your bandwidth - 200Mb/s up, 15Mb/s down - and besides, I'm on my lan, etc...)
If anyone has guidance or can point me to a good online resource I would be very appreciative... losing patience.
Configuration:
NVR<->Hub<->Switch<->POE-Switches<->Cameras
thanks.
I purchased the Lorex 8ch/4k camera package from Costco:
Costco Wholesale
I'm having a pretty bad experience with the FlirCloud software.
o the NVR seems to disappear and go offline periodically, then returns
o cameras go offline and I need to use the local admin tool on the NVR to reconnect them (hook up a display and use the USB mouse)
o configuring motion detection zones in FlirCloud does not configure properly (have to set these directly on the NVR using the display + mouse)
I've tried using the Lorex email support service with long delays and no substantive help (try rebooting, try a PC instead of a mac - which I have done, check your bandwidth - 200Mb/s up, 15Mb/s down - and besides, I'm on my lan, etc...)
If anyone has guidance or can point me to a good online resource I would be very appreciative... losing patience.
Configuration:
NVR<->Hub<->Switch<->POE-Switches<->Cameras
thanks.