So for the past few months (at least) I've had an issue with the ActiveX player as well as iPhone/Android apps. I'll log in, click on a cam with PTZ support, try to move the cam around or choose a preset, and nothing will happen. I click several times. Nothing. I close out of the app (or IE) and open it back up. Usually the second or third time/attempt, I will see the cam moving around as sort of a "backlog" of PTZ requests that I previously made. I can then move the cam around after it is done doing some of the previously backed up commands.
Some details:
- The last 6 or 7 updates did nothing to resolve yet.
- I'm getting this on pretty much any device I test/use. It doesn't happen every time, but still most of the time.
- No crash errors and nothing in sys logs.
- This is happening on all of my BI installs.
- BI installs are on an assortment of hardware, but OS sits between Win7-Win10 Pro. Nothing out of the ordinary and way more than enough bandwidth/resources/etc.
- Happens on LAN and WAN.
I'll email this out to Ken/Support eventually but didn't want to annoy them if others have observed and called it out yet.
-G
Some details:
- The last 6 or 7 updates did nothing to resolve yet.
- I'm getting this on pretty much any device I test/use. It doesn't happen every time, but still most of the time.
- No crash errors and nothing in sys logs.
- This is happening on all of my BI installs.
- BI installs are on an assortment of hardware, but OS sits between Win7-Win10 Pro. Nothing out of the ordinary and way more than enough bandwidth/resources/etc.
- Happens on LAN and WAN.
I'll email this out to Ken/Support eventually but didn't want to annoy them if others have observed and called it out yet.
-G