I was away from home for a while, so I activated my Ethernet hard-lined Ring Gen 1 alarm system (consisting of contact sensors, motion detectors, and fire/smoke sensors). While away I’d check it every so often to make sure all was good. About a month after I left I checked a Ring pop up to discover a “Ring Offline” alert. I have other connectivity in my house, so I had no indication from anywhere else that there was any issue, intermittent or otherwise, with my network. Neither did I get any evidence of a power glitch when the alarm went offline. I went to the app and could do nothing to recover.
I finally got home to discover the alarm countdown did not occur when I entered the house, nor did the alarm go off. The base station still showed a red circle, but I could not disable it from the keypad. I called Ring and my problem was quickly elevated to a Level 2 support guy. Long story short - Ring had no clue as to why my base station locked up (it was running the latest FW), and the only way to get myself out of this condition was to remove the battery after disconnecting it from AC power. Once I did that the base station came back to life (still armed - a nice feature), and I was then able to deactivate it. I asked Ring Level 2 guy if the base station might have any local logging that might explain what happened. He checked it remotely and said there was nothing to be found.
So, this gives me much less confidence in using a Ring alarm for anything more than a daily/nightly or maybe long weekend alarm system. This seemingly unexplainable occurrence of lockup under long term use to me makes it not dependable. YMMV.
I finally got home to discover the alarm countdown did not occur when I entered the house, nor did the alarm go off. The base station still showed a red circle, but I could not disable it from the keypad. I called Ring and my problem was quickly elevated to a Level 2 support guy. Long story short - Ring had no clue as to why my base station locked up (it was running the latest FW), and the only way to get myself out of this condition was to remove the battery after disconnecting it from AC power. Once I did that the base station came back to life (still armed - a nice feature), and I was then able to deactivate it. I asked Ring Level 2 guy if the base station might have any local logging that might explain what happened. He checked it remotely and said there was nothing to be found.
So, this gives me much less confidence in using a Ring alarm for anything more than a daily/nightly or maybe long weekend alarm system. This seemingly unexplainable occurrence of lockup under long term use to me makes it not dependable. YMMV.