Sadly, it seems every profession and industry have examples of shoddy work, shitty products, to just plain stupid people. I've been a shade tree mechanic since I was twelve working on repairing bicycles to huge trackers. About five years ago I received a free oil change coupon from the local automotive GM dealer.
The timing was perfect as the change oil light just came on a day before!
I made the appointment for 7:00 AM and had a small breakfast in their customer lounge. What's pretty cool is this custom lounge over looks into the work area for tire & oil changes. I'm standing there eating my sammich with another fellow and out of no where he starts pounding on the window?!?!
He's pointing down at the guys below who obviously can't hear him from 25 feet above with all the noise a regular shop has going on. He continues to bang on the window and starts to wave his arms around like a mad chicken.
At this point the guys below see this, and all stop . . .
The fellow motions to one of the guys changing the tires on a brand new expedition. He continues to point at the guy and motions him to come up to where there's probably close to 30 people waiting in this lounge. The guy from the shop comes in and the fellow just rips into this lad from top to bottom which goes on for a solid three minutes!
You know why that guy was called on the carpet that fateful day???
Because this so called master mechanic was zipping on the lug nuts with a impact gun set to 200~350 ft. lbs. In the worst case scenario the gun would have a torque stick (they are not very accurate) but its something! The fellow screams out how long have you've been a mechanic???
The guy barks back and says more than 25 years.
The fellow screams out how much money do you have invested in the best Armstrong, Snap-On, Mac,
tools.
The guy barks back more than your cars worth.
The fellow screams out with so much money in fancy tools is there a calibrated torque wrench anywhere in that shiny tool chest.
The guy barks back and say
No less than five in various capacities and values.
The fellow screams back, why in the blue fuck didn't you use that shiny and fancy tool on my $5K worth of tires and rims???
The guy stands there face turning red and head begins to drop to the floor. The fellow screams out one more thing before the service manager comes running in. The fellows last comment is pretty much the fact and reality of what happens in 99% of the dealerships.
The fellow's last scream was
How about you go down there to remove just one lug nut with the factory tools inside the trunk Show me a average sized person of normal strength could remove said nut from the side of the road in the dead of winter (-38'C) with that OEM tool!
Obviously, an average sized person (never mind a woman) could not remove the nut with the OEM tool.
Everyday there are stupid monkeys like this who tout to be a professional with gobs of experience and years under their belt. Yet, these are the same lazy and inept assholes charged with the care and control of something another person spent a long time working hard to buy!
As an aside, guess who's in the lounge that fateful day???
GM Canada's SVP . . .
Long story short the SVP made the dealership purchase a validation torque wrench. This specific tool costs more than most peoples small cars as the tools must be certified every X months. The benefit of the tool is it allows a person / company to track, store, recall, and print off the torque value applied at the time and linked to the history of whatever.
Besides that expansive take on, he made the dealership remove every stud bolt from that brand new vehicle and install new ones. The rims that were already zipped on were replaced, the brake rotor too. All said, this is an example of how this specific industry operates all the while every mechanic is in debt up to their eye balls to Snap-On / whoever!
Yet, won't use that really expansive tools sitting in a box used - once?!?!?
Now, don't get me going on so called master plumbers!
