Switched from bb to fibre broadband

[Mr Mark Walsh]

Hi
I recently switched from ordinary broadband to fibre broadband with the same provider but now my cameras will not connect to the app on my phone, is there something I need to change?

Thanks

 

[zero-degrees]

Hi
I recently switched from ordinary broadband to fibre broadband with the same provider but now my cameras will not connect to the app on my phone, is there something I need to change?

Thanks

1. If you were port forwarding and you have a new router - i'm guessing you do since you've moved to fiber, you will need to configure all your port settings.
2. If you were using a service like Dyn or noip you'll need to reconfigure those to assure your new IP has populated.