Reset PWD

[labirbature]

Hi,
I need to reset my Hikvision NVR pwd. But when I use Hikvision support reset pwd , it is not match : because my NVR take 8 caracters and the Hikvision pwd support gived 10 caracters.
Need help.
thanks

 

[iTuneDVR]

Show your details: screenshot from SADP with version of your nvr & start date & time.
What version of SADP?