Push notifications no longer working

specialswell

specialswell

n3wb
May 18, 2017
13
4
Recently built a new server and had to reinstall blue Iris and setup all my cameras from scratch. Since doing so, push notifications have disappeared.
  • The app is installed on my phone.
  • The "mobile devices" tab recognizes my phone and the box is checked.
  • double checked phone and notifications for BI is turned on.
  • I've tried deleting phone app and reinstalling.
  • I'm up to date with BI on server.

For reference, I'm running BI 5 on windows 11. I have 8 cameras (all variations of amcrest). Clips are recording and being stored appropriately. App works as expected, with exceptions of push notifications.

Any help is appreciated.
 
Try this:
  1. On your device, close the Blue Iris app.
  2. On your computer, select & delete the device from the Blue Iris console (Settings > Mobile devices).
  3. Back on your device, re-open the Blue Iris app
 
jaydeel said:
Try this:
  1. On your device, close the Blue Iris app.
  2. On your computer, select & delete the device from the Blue Iris console (Settings > Mobile devices).
  3. Back on your device, re-open the Blue Iris app
Click to expand...
That did not work. I deleted the device from the server, as mentioned. After I opened the app up again, it showed up appropriately under "Mobile devices". I made sure to check the box and double checked my phone notifications for BI. Tested the cameras and no notification sent.
 
Ok, try checking your App's login user permissions in Settings>Users (or something like this; I'm not at my computer to confirm)
 
jaydeel said:
Ok, try checking your App's login user permissions in Settings>Users (or something like this; I'm not at my computer to confirm)
Click to expand...
First, thank you for your replies so far. I really appreciate the effort.

I checked settings --> users. I have 2 admin users; 1) local_consol and 2) "my username".

User 2 has the username and password that I use for the app. Profile 1 is active and set on app. Administrator and remote management is also checked. I'm not sure if I need to make any other changes, as I've never messed with these settings in the past.
 
I vaguely recalled a notification setting the user settings and was not at home to check. It appears that was incorrect.

What operating system are your device(s)?

iOS devices sometimes have certificate issues. Are you using the last app version?
 
As in, allowing camera, microphone, contacts, phone, etc? No. I only had notifications. But, I just gave full app permission to everything. It didn't work
 
I'm out of ideas.

Suggest you email Ken at support. It may take a few days or more to get a response.
Settings > About tab > Get support > Email support > Copy

If you get a solution, please share it.
 
I didn't think to ask if you were using AI.
If so...
1. Are you sure you are confirming alerts?
2. Share a screenshot of your Camera settings > Alerts tab > Artificial intelligence tab
 
jaydeel said:
I didn't think to ask if you were using AI.
If so...
1. Are you sure you are confirming alerts?
2. Share a screenshot of your Camera settings > Alerts tab > Artificial intelligence tab
Click to expand...
Not using AI.

I really appreciate the effort. I'll email Ken and report back.
 
BOOM!

  • I removed server from app.
  • Deleted the cache.
  • Deleted the device from BI.
  • Restarted BI on PC and restarted phone.
  • Reinstalled BI app.
  • Added server via QR and made sure to follow all steps to allow notifications, geofencing, etc.
  • Went back into BI on PC and checked push notifications for my phone.
  • It now works.

I am not sure what setting was wrong prior, and I am not sure exactly what step I did to fix it, but we're up and running. I definitely already tried deleting and reinstalling the app, so I am not sure what exactly was different this time, but one or all of the steps above made it work. Thanks so much!
 
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I've been having exactly the same problem for a week now, I have no idea why, but even with @specialswell suggested solution the notifications no longer work. This is really frustrating
I've just tried it on my Android tablet (on which I normally have notifications turned off) and it doesn't work there either, so I assume that the problem is neither on the phone (Galaxy S21 5G) nor on the tablet.
 
Björn0815 said:
I've been having exactly the same problem for a week now, I have no idea why, but even with @specialswell suggested solution the notifications no longer work. This is really frustrating
I've just tried it on my Android tablet (on which I normally have notifications turned off) and it doesn't work there either, so I assume that the problem is neither on the phone (Galaxy S21 5G) nor on the tablet.
Click to expand...
This has been caused by a change by Google's handling of push alerts.
The Blue Iris Author is working on a fix.
In the mean time, maybe look at this.

Send Pushover notifications with pictures and hyperlinks

I've figured out how to send Pushover notifications with pictures and hyperlinks from Blue Iris Actions without using external scripts. This approach uses curl and the Pushover API, and provides functionality similar to that recently described for Telegram . EDIT (5/16/2022) - For those who...
ipcamtalk.com ipcamtalk.com
 
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That's already good to hear that it is a known problem and not coming from my system, thank you for this information.

Thanks also for this workaround with the pushover API, I have to check if its doable by myself and hoping there will be soon an official fix by Blue Iris
 
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