PTZIP412X15WIR firmware

[jayden.donaldson]

Hello,

I've been trying to reset the password on the PTZIP412X15WIR, however Hikvision is of no help saying that the serial number is not from the north american region. I've tried also using the password cracker via the configuration file download (firmware too new) and also tried using the reset code generator hosted here (firmware also too new). So I'm down to the final option of using TFTP to reflash the firmware, however I cannot seem to find the firmware for this camera anywhere.

Also, one thing I haven't tried is seeing if there's a physical button on the camera, however I would rather not as it is up very high.

Serial Num: PTZIP412X15WIR20190522AAWRD21832605W
Software: V5.60 build 190128
DSP Version: V7.3 build 190105

Thank you!

 

[wittaj]

No surprise that they were of no help to you as we are not their intended market.

Since you have a camera not coded for the North American region, you have no idea if you have an international model or a hacked into English camera. It is probably best to find out if there is a physical reset button and go that route.

It is best to obtain any firmware updates from the vendor you purchased it from so that you do not run into issues. Any firmware you find here or elsewhere is obviously proceed at your own risk. We have many threads here where someone tried an update with a firmware they found on the internet and bricked their unit.

Many units being sold are Chinese hacked units into English that will either brick or go into Chinese upon updating. Some vendors will be upfront and tell consumers that as part of their website, but many do not or the consumer forgets...here is one such example....