Problems with DeskShare (Can’t reach them)

[MarkWWD]

I’ve purchased their software Security Monitor Pro and I didn’t quite like it so I asked them for a refund through many emails and tech support contact forms but I just can’t get them to reply or get my money bank. I keep calling them on their number in New York and I never get them to answer, except once, a guy answered and told me to call monday. Which I did and no answer.. I’ve called my bank, they said they couldn’t do anything about the transaction.. What to do???

 

[fenderman]

I’ve purchased their software Security Monitor Pro and I didn’t quite like it so I asked them for a refund through many emails and tech support contact forms but I just can’t get them to reply or get my money bank. I keep calling them on their number in New York and I never get them to answer, except once, a guy answered and told me to call monday. Which I did and no answer.. I’ve called my bank, they said they couldn’t do anything about the transaction.. What to do???

Send them an email with a link to this post.... In the future always pay by credit card so you can dispute charges....

 

[MarkWWD]

Send them an email with a link to this post.... In the future always pay by credit card so you can dispute charges....

I did pay with a credit card in fact I paid with my VISA. I've already tried sending an email with explaining that I will have to report this to my financial institution.. How can I dispute the transaction?

 

[fenderman]

I did pay with a credit card in fact I paid with my VISA. I've already tried sending an email with explaining that I will have to report this to my financial institution.. How can I dispute the transaction?

If you paid with a credit card rather than a debit card simply call your credit card company and dispute the charge....