Playback Isn't working= Showing No video clips/

Krazzy10

n3wb
Dec 18, 2023
5
0
Adelaide
I have Hikvison cameras installed, Max 8 can be configured but we have only 5 installed. Last week, we had a big storm and after that, my camera stopped working. I called the person who installed it, who advised me to buy a new Power adapter of 48W 1.5AMP. I bought the one with 48W but only 1.25amp as couldn't find any store with 1.5amp. The technician said it's fine. When i replaced the existing power adapter with new it started working fine, no issue. But now I have noticed my playback isn't working at all? It's showing No video clips, no matter how backward I go but nothing is showing. I checked under configuration and storage management showing no memory at all. Not sure what went wrong? The technician is not answering the call Need help please? Thanks
 
LOTS more info needed:
  • Camera model?
  • No video clips recorded to SD card in camera or to NVR?
  • NVR model?