I recently set up a DS-7608NI-M2/8P NVR 5.0 with six DS-2CD2087G2-L cameras, and everything is working well except for the "Intrusion Detection" feature. I've followed all the setup steps, including enabling it in "Event Control" and "Event Config," but nothing seems to work. If anyone has a solution, I would really appreciate the help. I tried contacting Hikvision Technical Support via their toll-free number, but I was never able to speak with anyone. I kept getting a message saying there was a 10-minute wait, which only repeated every 30 minutes, and after three hours, I finally gave up. This is my second 7600 series NVR, but this one is the supposed newer version 5.0.
Update – April 15, 2024:
Big thanks to B&H for helping get in touch with Hikvision and figuring out that the issue was with the new NVR. It’s been a few weeks since the replacement was installed, and so far, everything's been working well—aside from the pop-up window that shows up when an intrusion is detected, which doesn’t really bother me.
One thing I want to mention is B&H’s return policy. To avoid any downtime with my security system, I had to purchase a new NVR and then return the defective one for a refund. Thankfully, that whole process went smoothly.
Update – April 15, 2024:
Big thanks to B&H for helping get in touch with Hikvision and figuring out that the issue was with the new NVR. It’s been a few weeks since the replacement was installed, and so far, everything's been working well—aside from the pop-up window that shows up when an intrusion is detected, which doesn’t really bother me.
One thing I want to mention is B&H’s return policy. To avoid any downtime with my security system, I had to purchase a new NVR and then return the defective one for a refund. Thankfully, that whole process went smoothly.
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