Network unreachable message on camera

[RDB85]

I’m in the process of adding a new Dome IP camera to a system we have taken over. It’s got a POE switch that already has a camera on it. How when I add the camera it just says network unreachable.

The cable is fine and it has the two lights on the Poe switch. It’s a NVR 4.0 gui.

Any help or advice?

 

[TonyR]

Is the new cam's IP in the same subnet as the cam that's working OK on the POE switch?

 

[RDB85]

The one I’m adding is 192.168.1.164 the other is completely different. I can’t remember that address sorry.

 

[wittaj]

If you are not connecting it to the POE of the NVR, then you need to first put the camera on the same IP address subnet of the rest of the system.

 

[RDB85]

If you are not connecting it to the POE of the NVR, then you need to first put the camera on the same IP address subnet of the rest of the system.

Sorry it’s connected to a Poe switch the NVR is a hybrid.

 

[TonyR]

Sorry it’s connected to a Poe switch the NVR is a hybrid.

Still applies...the LAN where the NVR is connected, the POE switch and the cams must all be on the same subnet.

 

[RDB85]

Okay so how do I change it? To get it to work?

 

[TonyR]

Okay so how do I change it? To get it to work?

First, use the mouse and monitor on your NVR and navigate to network settings to see what subnet the NVR is on.

 

[RDB85]

First, use the mouse and monitor on your NVR and navigate to network settings to see what subnet the NVR is on.

Okay I will check that. Do I need to changethe IP Address on the new Camera?

 

[TonyR]

Okay I will check that. Do I need to changethe IP Address on the new Camera?

Yes, you'll log into its webGUI using that IP address you mentioned earlier and change it to a unique IP in the same subnet as the NVR's LAN and the working cam (but not the same as either of those, of course).
I think you can use SADP Tools to find that new cam and change the IP.

 

[RDB85]

Can you do this through the NVR as I don’t currently have a laptop. We’re getting new ones apparently.

 

[TonyR]

Can you do this through the NVR as I don’t currently have a laptop. We’re getting new ones apparently.

No, the NVR can't talk to a cam on a different subnet. You need a PC or laptop and unless you put the PC on the 192.168.1.XXX subnet it can't either so if you don't know how to change the subnet of your PC it's best to leave it alone and use the SADP Tools I linked above to access the new cam's webGUI and change its IP.

 

[RDB85]

Do I need to activate the new camera? Sorry for the daft questions. We don’t use Hikvision and our boss has said to sort it for a mate.

 

[RDB85]

I assumed it would work out the box. Most things are plug and play now.

 

[looney2ns]

I assumed it would work out the box. Most things are plug and play now.

Usually are, but only when the camera is connected directly to the NVR.

 

[RDB85]

Couldn’t get it to work. Changed the ip address of the DVR and the other camera went off. Then changed the one that I was adding to a ip address in the range of the dvr and nothing. Definitely think it’s a laptop job.