Need help with DM-SCB405IP-V10-E camera- missing system parameters

K

K46tank

n3wb
Aug 20, 2017
19
5
I'm hoping someone can help me out. I have a DM-SCB405IP-V10-E camera that, when I log into the IE web interface and click on Configuration, System, Device Information everything is blank- see the screenshot I've attached. The screenshot was taken with my phone but I've logged in using two different laptops and a desktop and have the same result.

Would a firmware upgrade possibly fix this and, if so, how do I determine the version of the camera since all of the info is blank. I do know the serial # if that would help.

Thanks in advance for any advice.
 

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K46tank said:
I'm hoping someone can help me out. I have a DM-SCB405IP-V10-E camera that, when I log into the IE web interface and click on Configuration, System, Device Information everything is blank- see the screenshot I've attached. The screenshot was taken with my phone but I've logged in using two different laptops and a desktop and have the same result.

Would a firmware upgrade possibly fix this and, if so, how do I determine the version of the camera since all of the info is blank. I do know the serial # if that would help.

Thanks in advance for any advice.
Click to expand...


Are you using compatibility view in IE? If you aren't, you should give that a try.
 
EyePeeKamz said:
Are you using compatibility view in IE? If you aren't, you should give that a try.
Click to expand...

That did the trick! I've been pulling out my hair trying to figure out the problem and it never occurred to me to try Compatibility Mode. I had logged in with my old laptop running Windows XP that I usually use for these cameras and then tried a desktop running Windows 8 and my new laptop running Windows 10 and none worked. I was beginning to think it was a bad camera.
 
vasycara said:
In SADP is this ip camera?
Click to expand...

It doesn't show in SADP, that is another reason I was suspecting a bad camera or at least a not fully programmed from the factory.

After running IE Compatibility Mode I can now see the video and adjust the parameters but it still is not shown in SADP. I suspect my Windows Firewall and/or antivirus is probably blocking it.
 
This seems like an ip ip camera mini ptz huisun v1.
You can put pictures as an ip camera and screenshot device information ?
 
K46tank said:
That did the trick! I've been pulling out my hair trying to figure out the problem and it never occurred to me to try Compatibility Mode. I had logged in with my old laptop running Windows XP that I usually use for these cameras and then tried a desktop running Windows 8 and my new laptop running Windows 10 and none worked. I was beginning to think it was a bad camera.
Click to expand...

Nice. That setting has been the answer to a lot of issues for a lot of things.

K46tank said:
It doesn't show in SADP, that is another reason I was suspecting a bad camera or at least a not fully programmed from the factory.

After running IE Compatibility Mode I can now see the video and adjust the parameters but it still is not shown in SADP. I suspect my Windows Firewall and/or antivirus is probably blocking it.
Click to expand...

I've had issues with certain cameras not showing up in SADP as well. The resolution for me was to try a different version of SADP.
 
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