Need help troubleshooting something... cameras/network/NVR I don't know which.

Adobe719

n3wb
Feb 18, 2025
1
0
United States
Ugh, idk what happened but I was almost done typing this post when I accidentally deleted it by refreshing the page. So sorry if I confuse you I'm kinda rushing through this...

Anyway, this morning I woke up to find 2 of my cameras had gone "offline". I say that in quotations because they were both connected to the LAN as far as I could tell. The link/act lights on the switch were on for both ports. This is not the first time this has happened, but each time it does, its at night while no one is awake to notice it go offline. The first time it happened was during a violently windy, rain-turned-snow storm that took out the exposed (I know I learned that lesson the hard way) RJ45 jack at the base of the enviromental housing of one of the PTZ cameras; and knocked a couple other cameras offline. But sun came out the next day, and all but one camera came back online by themselves. So I assumed it to be wet rj45 jacks all the way around and have since weatherproofed all connections and replaced the RJ45 jack mentioned earlier. The next time it happened it was just one of the Panasonics, and it said "protocol not supported.".... I said, "BULLLLLSHIT! Every camera is using ONVIF so how is it not supported? The other Panasonics are online?" I tried switching the NVR channel setting to use the Panasonic protocol for that camera, and it came back online. But the Panasonic protocol makes the image SUPER pixelated at the same exact resolution, so I then tried switching back to ONVIF and no problems! Connected right away! "huh, weird, but okay. I hope it doesnt keep doing that."

Come to this morning, it says the same message for the same camera. But my trick from last time didn't work. When I got an error message with some (0x000) format, which I've never seen before. And then a different camera that's inside says "network is unreachable." But that one is some generic/chineseium brand it doesn't say in the web portal. I was able to bring the Panasonic back online by unplugging from the switch and plugging back in. Popped back up on NVR right away. The other one the NVR still says "network unreachable" but I can't ping it from my computer either. The lights on the switch are on right now though. So idk whats up with that one but it's kinda just extra anyway. I'd really like to know what's going on with the Panasonic, though.

It's not DHCP issues because I have static IPs set all the way around. It's not DNS because I don't have any of that set up.

Here's my HW list, I was gonna make it in the form of a network map but like I said, this is my second draft of this thread. The only things you need to know are that all the fisheye cameras are the only ones that hook to the NVR's internal NIC. The Zosi bullets are POE+ and the NVR only supports POE. The Panasonics have to go through my switch to be able to talk to the PTZ keyboard, and the fucking-dogshit ASM300 software that the keyboard requires to be running on my pc to work on the cameras:

ESNR51P6-32 NVR (appears to be a rebranded Hikvision product but I can't confirm which one)
Juniper EX4200PX-48 switch
4 Panasonic WV-SC385 cameras
WV-CU950 PTZ keyboard (and the required ASM300 software on my PC)
3 rebranded Hikvision fisheye cameras (don't know the model# off the top of my head but they actually work great, only complaint is how the image is a circle in the middle of a black frame.
2 Zosi Bullets (can't confirm the model#)
1 Temu-special
All sitting behind my OPNsense firewall, downstream of my T-Mobile 5g Gateway.

Everything is hardwired with Cat6 except our cell phones and my laptop. I don't access the NVR over LAN via PC. Direct mouse input to the NVR that's got HDMI ran to my TV.

If you're still reading, thanks again.