missing zoom and focus in 5442 camera setup

[rdxny]

I have 4 varifocal 5442's and suddenly, two are missing the zoom settings in the cameras setup menus (setup: conditions (zoom tab missing).
All have ptz enabled in Blue iris (PTZ/Control, enable Pan/Tilt/zoom), and I tried rebooting the cams, PC, BI, the varifocals just lost that part.
I tried re acquiring the video settings in BI, and various alternative "dahua" choices, but if they zoom tab disappeared in the cams setup, I doubt BI caused that.. so what did?

 

[wittaj]

What browser are you using?

Try Internet Explorer, not Chrome or Edge with the IE tab, but plain ole Explorer.

or try Pale Moon browser.

 

[rdxny]

What browser are you using?

Try Internet Explorer, not Chrome or Edge with the IE tab, but plain ole Explorer.

or try Pale Moon browser.

ok, user error, a varifocal s3 version of the 5442 lost zoom, but I got it back by messing with the video settings... no real idea what happened. BUT, while trying the other cams, I forgot that two are 2.8 lens, NOT varifocal, so of course there are no zoom settings in the cams setup! Too long a day.. thanks, my bad!