Milestone hardware replacement

micoinde

Getting the hang of it
Joined
Mar 16, 2014
Messages
85
Reaction score
70
Hey, Milestone SMEs (subject matter experts).

I completed a "hardware replacement" on a 24 license Milestone system, using the <Replace Hardware> selection.

Although all the replacement cameras are active under the 30-day licensing grace period, is there a way to force the licensing update for the replacement hardware?

The system does have Online access.

Thanks, keep up the good work.

Mico Santos
Delaware
 

HereBull

Getting the hang of it
Joined
Jun 6, 2017
Messages
53
Reaction score
82
If memory serves on the newer versions they have a check-box for automatic license activation under the Basics->License tab, if that is checked I've never seen any issues with it automatically going through (not sure the interval though) -

If not, I know in the past I've had to just run a manual online activation to sync up the licenses (where-in it'll ask for your Milestone portal login). Note - I've only done this with an active support contract, not sure how this would behave if out of support.
 

adamg

Pulling my weight
Joined
Sep 19, 2017
Messages
250
Reaction score
129
You didn't mention which level of XProtect you are using. The top level product has a License page in Management Client app, where you check status of your license use and can command it to Activate License via a few methods.

1639684282451.png
 

Valiant

Pulling my weight
Joined
Oct 30, 2017
Messages
307
Reaction score
174
Location
Australia
Hey, Milestone SMEs (subject matter experts).

I completed a "hardware replacement" on a 24 license Milestone system, using the <Replace Hardware> selection.

Although all the replacement cameras are active under the 30-day licensing grace period, is there a way to force the licensing update for the replacement hardware?

The system does have Online access.

Thanks, keep up the good work.

Mico Santos
Delaware


Your question doesn't really make sense. There is a replace hardware wizard but that is used to replace a faulty camera with another camera to keep the existing recordings.

What actual hardware did you replace?
 
Top