Looking for DS-7716NI-I4.16P(B) dump advice or any suggestions.

dron

n3wb
Jan 9, 2025
1
0
United Kingdom
Hi everyone.

I'm really scratching my head with a Hikvision DS-7716NI-I4/16P(B) NVR that's currently bricked, and I'm hoping to tap into some collective wisdom.

Here's the rundown of symptoms:

  • The unit powers on, the front panel LEDs light up, and the capacitive buttons respond with audible beeps.
  • However, there's zero video output on any port (VGA, HDMI, Video Out).
  • The NVR is not detected by SADP, and consequently so TFTP flashing is a no-go.
My troubleshooting and observations so far:

  • I've tried connecting via the RS-232 serial port (using an FTDI adapter). The console output stops dead after the U-Boot banner: U-Boot 2010.06-svn74534 (Mar 25 2022 - 20:48:26). There's no further log output, and the device is completely unresponsive to any serial input – U-Boot just hangs there.
  • The mainboard is fitted with a Winbond 25Q16DVSIG SPI NOR Flash chip.
  • As an experiment, I attempted to flash a dump intended for a 25Q16JVSIQ chip onto this installed 25Q16DVSIG. This resulted in the unit being completely dead (no signs of life whatsoever).
  • This is where it gets weird: I've done a partial analysis of the dump I pulled from the current 25Q16DVSIG. The U-Boot strings within this dump explicitly mention support for W25Q16(B/C)V series chips, but there is no mention of the D series at all. This strikes me as highly suspicious, especially since public info doesn't indicate 25Q16DVSIG chips were factory-installed on this DS-7716NI-I4/16P(B) (B revision).
  • Adding to this, the U-Boot's compilation date (March 2022) is significantly newer than this NVR revision's documented End-of-Life (2017-2018). My strong suspicion is that a previous repair attempt involved swapping in a 25Q16DVSIG chip and then flashing it with an incompatible (or corrupted) dump.
  • I've confirmed all critical power rails to the SPI Flash, NAND Flash, and DRAM are stable.
Crucial insight from comparing with known...

  • I also analysed a dump from a working DS-7608NI-I2/8P (which came with a 25Q16JVSIQ chip). Its U-Boot (compiled Dec 2015) also explicitly supported W25Q16(B/C)V (meaning it supports JVSIQ). This 'working' U-Boot proceeds through a full boot sequence (initializing DRAM, NAND, network, etc., as evidenced by its extensive serial log) and even offers a command prompt, which is a stark contrast to my bricked DS-7716NI.
  • This comparison strongly solidifies my theory: the U-Boot firmware (both my current one and the known good examples) is designed for B/C/J series chips, and the installed D-series chip is the root cause of the incompatibility, leading to the boot hang.
So, I'm desperately in need of a known good, working dump specifically for the Hikvision DS-7716NI-I4/16P(B). Ideally, if by some miracle one exists that explicitly supports the 25Q16DVSIG chip. More realistically, I'm hoping for a dump for a 25Q16JVSIQ (or B/C/F variant) that's confirmed to work on this specific NVR model. My current plan is to desolder the 25Q16DVSIG, install a compatible 25Q16JVSIQ, and then flash it.

While I'm not a firmware reverse engineering guru myself (my binary code skills are pretty much non-existent beyond raw dumps), I'm more than willing to share the dump I pulled from the 25Q16DVSIG. If there's anyone out there who's a binary wizard and has the tools/expertise or knowledge to disassemble and sanity-check it for obvious corruption or even attempt to patch/rebuild it for D-series compatibility, I'd be incredibly grateful for the help.

Any verified or unverified dump or expert advice would be immensely appreciated!

Thanks in advance for your time and insights!