IPC-A35 - PTZ function not working in BI

[BadBlake]

I've had this cam for a while now been very satisfied with it up until now.
I only use it when leaving the house for longer periods of time.
When I plugged it back in today after not using it for a while, the PTZ does not work in BlueIris.
Works fine on the cam's interface though. Any suggestions?
...and yes, I have done a reset and re registered it in BI.

 

[looney2ns]

Did you use Find/Inspect when you added it to BI? If not, open it's setup page in BI and click on find/inspect to update it.

 

[BadBlake]

I'm afraid I did, but maybe I should run it again. Good idea.

 

[BadBlake]

I'm afraid I did, but maybe I should run it again. Good idea.

Deleted the cam from BI and ran the BI setup again, but still not working....strange....

 

[BadBlake]

Today I setup another cam on BI. It's a Vivotek PZ8111. The PTZ function on this cam doesn't work in BI either. It used to in an earlier version -don't know which one though since I haven't used this cam for at least 12 months, and I've updated BI regularly.
so now 2 of my cams with PTZ functions won't work in BI -the PTZ function that is. The PTZ work perfectly in the cam user interface for both cams though. What's going on here? They both worked fine earlier.

 

[fenderman]

Try onvif... double check ports .

 

[BadBlake]

I accessed the Vivotek PZ8111 in the ONVIF Device Manager and the PTZ worked
The Dahua IPC-A35, on the other hand, could not be accessed. I got the message saying
"The security token could not be authenticated or authorized"
I'm running the Dahua in wireless mode by the way. I tried wiring it too but same result
Still, none of them work in BI, PTZ function that is.

 

[fenderman]

I accessed the Vivotek PZ8111 in the ONVIF Device Manager and the PTZ worked
The Dahua IPC-A35, on the other hand, could not be accessed. I got the message saying
"The security token could not be authenticated or authorized"
I'm running the Dahua in wireless mode by the way. I tried wiring it too but same result
Still, none of them work in BI, PTZ function that is.

blue iris has an onvif protocol in the ptz dropdown

 

[BadBlake]

That's the one I'm using - ONVIF(OMXL)

 

[fenderman]

That's the one I'm using - ONVIF(OMXL)

you likely have a settings issue..you will need to post all your settings, camera network settings and blue iris video and ptz config settings

 

[BadBlake]

This is from my Dahua IPC-A35

 

[BadBlake]

Finally got the PTZ functioning on my Vivotek and Dahua. Had to configure different PTZ protocol, which I had assumed BI did in the cam setup. That's it then.

 

[SantiagoDraco]

BadBlake, I'm having the same issue you were. You said you chose a different protocol, which one? I have two A35s... one works and one doesn't (PTZ) which is strange. Same settings on both. The first one also didn't work initially then started working. Have removed and re-added the device to no avail.

 

[BadBlake]

It started working after switching to the Dahua / Q-See RTSP protocol. Hope this helps and sorry for the delayed answer.

 

[SantiagoDraco]

Thanks BadBlake I'll give that a try.