Hi,
Been lurking for a bit and found some really useful hints and tips whilst I get to grips with some CCTV and doorbells.
I now have a problem however with the KB6003 doorbell from Hikvision. I purchased about 18 months ago and installed. Had it working very simply, no recording, wasnt even configured for remote config on app, but it did what I needed. Then last week I found I had a bit of time on my hands so thought I'd sit down and sort out the doorbell config. Purchased an SD card and had it firing images to my nas via FTP, playback was great, and I accessed the web interface to play with settings. All was good. All was great. Then I turned off power as was doing some electrical work and when I turned it back on the doorbell has lost its password. The password had been working fine for a number of days as I played with the config.
I've tried everything. I've tried the password reset tools on here, Ive tried via SADP, I even updated SADP, the doorbell was on latest firmware, I got to the page where you answer your security questions that I set up ages ago and they are all correct but it wont accept a new password (all the questions are green ticked, I know my parents names ;-)). I've sent files to Hikvision support but they just send back 3 videos on youtube which are next to useless. I've also tried to reset password function on the app but it doesnt recognize QR code. I've even tried admin + verification code but that doesnt work either.
I've googled and read and just cant seem to figure it out. Does anyone have an idea??
Without the password I cant access the doorbell online and change config.
Thanks in advance for any ideas,
Richard
Been lurking for a bit and found some really useful hints and tips whilst I get to grips with some CCTV and doorbells.
I now have a problem however with the KB6003 doorbell from Hikvision. I purchased about 18 months ago and installed. Had it working very simply, no recording, wasnt even configured for remote config on app, but it did what I needed. Then last week I found I had a bit of time on my hands so thought I'd sit down and sort out the doorbell config. Purchased an SD card and had it firing images to my nas via FTP, playback was great, and I accessed the web interface to play with settings. All was good. All was great. Then I turned off power as was doing some electrical work and when I turned it back on the doorbell has lost its password. The password had been working fine for a number of days as I played with the config.
I've tried everything. I've tried the password reset tools on here, Ive tried via SADP, I even updated SADP, the doorbell was on latest firmware, I got to the page where you answer your security questions that I set up ages ago and they are all correct but it wont accept a new password (all the questions are green ticked, I know my parents names ;-)). I've sent files to Hikvision support but they just send back 3 videos on youtube which are next to useless. I've also tried to reset password function on the app but it doesnt recognize QR code. I've even tried admin + verification code but that doesnt work either.
I've googled and read and just cant seem to figure it out. Does anyone have an idea??
Without the password I cant access the doorbell online and change config.
Thanks in advance for any ideas,
Richard