Hikvision DS-2CD2042WD-I Timing Snapshot suddendly stops

[hikcam16]

Good morning,


I've purchased this cam to capture picture every 20 min for some month to monitoring my building construction and create a time laps video at the end, tried both ftp and smb/cifs (dedicated 16Gb hard drive) on linux and windows server, different server app, but the camera suddendly stops recording (It's strange but usually in the morning) and suddendly restart after 6-7-10-11 hours.
If rebooted the camera automatically take only one capture and then nothing for hours...
The "Capture Schedule" form setting is 7/7/24, timing snapshot enabled.
During this "dark period" the camera is perfectly reachable, live playback is ok, manual ftp and Smb/cifs test are ok so it is not a server response problem.


The log only says:
313 2016-10-31 07:43:24 Alarm Stop Motion Detection 1 local No message on my server...


How can I resolve the problem? The camera hardware is ok, beautiful images but unfortunately not usable...


Any firmware upgrade? Or downgrade? Any advice?

Thank you very much
Model: DS-2CD2042WD-I
Serial: DS-2CD2042WD-IxxxxxxxxxxWRxxxxxxxxx
Firmware: V5.4.1 build 160525

 

[hikcam16]

Hi all,

no one with the same problem? I've also tried default setting restore, tried different time slot to cover all day but nothing, same behaviour, it stops always in the morning (7.40 - 8 am).
I've written to Hikvision Europe support, they only asked serial number and firmware version, no more answer...

Any other ideas?
Thank you

 

[k_r_z]

Hi all,

no one with the same problem? I've also tried default setting restore, tried different time slot to cover all day but nothing, same behaviour, it stops always in the morning (7.40 - 8 am).
I've written to Hikvision Europe support, they only asked serial number and firmware version, no more answer...

Any other ideas?
Thank you

I have the same problem on the same camera with the same firmware. FTP only works during the night. You can switch manually in the Image -> Day/Night Switch to night and you will be getting pictures during the day, but in black and white.

Whom did you email? If you let me know, I will email them as well.

 

[k_r_z]

I found the problem/solution. One needs to limit the image quality to medium or low in the Storage -> Capture -> Capture parameters . It seems that if the JPG is <1MB it goes through, but not if >1MB. The night JPGs are <1MB and go through even in high quality.

 

[Debussy]

sorry to revive a really old thread , but how did you managed to figure this out ? that the image size was the issue ?
thank you

I found the problem/solution. One needs to limit the image quality to medium or low in the Storage -> Capture -> Capture parameters . It seems that if the JPG is <1MB it goes through, but not if >1MB. The night JPGs are <1MB and go through even in high quality.