Hikvision camera defaulting itself - what is the actual cause?

[jordanbaker]

Hi,

We are an installation company from Brisbane Australia.

We have installed thousands of Hik camera and are very experienced with them.

We have an issue currently where after a storm 6 months ago, a PTZ camera defaulted itself (during the storm). We found it in an 'inactive' state when we attended site.

We reconfigured the camera, and it worked fine for around 5 months, however it has now defaulted itself twice in the last month again.

What is the actual cause of this? We are looking for as much of a technical explanation as possible.

Looking online, all the discussion is regarding the camera being hacked/attacked or the firmware being faulty, however I don't believe this to be the case.

I am assuming that during the storm/power surge, some internal component of the camera where configuration/memory is stored was damaged, causing the camera to believe it is defaulted/has no configuration.

I could be wrong obviously.

We have also seen Ubiquiti Nanostations default themselves during the same storms as well. The nanostations where reconfigured and have worked fine ever since.

 

[Teken]

Hi,

We are an installation company from Brisbane Australia.

We have installed thousands of Hik camera and are very experienced with them.

We have an issue currently where after a storm 6 months ago, a PTZ camera defaulted itself (during the storm). We found it in an 'inactive' state when we attended site.

We reconfigured the camera, and it worked fine for around 5 months, however it has now defaulted itself twice in the last month again.

What is the actual cause of this? We are looking for as much of a technical explanation as possible.

Looking online, all the discussion is regarding the camera being hacked/attacked or the firmware being faulty, however I don't believe this to be the case.

I am assuming that during the storm/power surge, some internal component of the camera where configuration/memory is stored was damaged, causing the camera to believe it is defaulted/has no configuration.

I could be wrong obviously.

We have also seen Ubiquiti Nanostations default themselves during the same storms as well. The nanostations where reconfigured and have worked fine ever since.

If the camera has the scheduled reboot feature available.

What happens when you schedule a reboot does the camera save the defined settings or does it default back to an OEM state.

Regardless of what the results are I would reload the firmware on the camera. Reboot it twice and default it to an OEM state.

Once done define the user settings and reboot the camera several times to see if the user defined settings remain.

Lastly, what sort of grounding and SPD is in place?!?