Email notification but no snapshot

[JFire]

I have my email alerts set to trigger on motion with a snapshot. I'll get the alert but no snapshot comes with it. Is there a trick to this I'm missing?

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[pghcamman]

What model NVR and firmware are you using?

 

[JFire]

What model NVR and firmware are you using?

Dahua 4108p. Don't know version but it's fresh off the boat. Where you been hiding pghcamman? I'm 10 miles east of city.

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[pghcamman]

Not familiar with this exact model but in the past I have seen this fixed with firmware updates. I would check with the manufacturer that it was shipped with the latest version. If not they can usually send you the newest version to update. also check the security settings on your email I've seen some let the email through but block the snapshots.