Hey Andy,
I do believe this model is EOL, but wondered how to get service on it, if at all.
Actually have two of these. The older, by about 1-2 years is working great. The slightly newer camera just recently went out.
Neither BI, Smart PSS or Config Tool can find it.
I opened it up looking for the reset button (but could not find it), and found the fan to be running, which I am not sure if it always does this or not.
The camera itself will act normally when power is first applied--move about and all. But is still not discoverable.
If not repairable, what model can I replace this with? It definitely needs to be PTZ, able to withstand Maine, USA winters -22º F (-30 C), and would really prefer
an IK10 protective dome to keep out snow, ice, etc.
Any suggestions and/or help would be great. Is the Amazon store the only way to order from you?
Regards, Andy
I do believe this model is EOL, but wondered how to get service on it, if at all.
Actually have two of these. The older, by about 1-2 years is working great. The slightly newer camera just recently went out.
Neither BI, Smart PSS or Config Tool can find it.
I opened it up looking for the reset button (but could not find it), and found the fan to be running, which I am not sure if it always does this or not.
The camera itself will act normally when power is first applied--move about and all. But is still not discoverable.
If not repairable, what model can I replace this with? It definitely needs to be PTZ, able to withstand Maine, USA winters -22º F (-30 C), and would really prefer
an IK10 protective dome to keep out snow, ice, etc.
Any suggestions and/or help would be great. Is the Amazon store the only way to order from you?
Regards, Andy