Dahua NVR5216-16P-4KS2E Stopped sending IVS emails

[Wael]

Hello all, I recently purchased the dahua NVR5216-16P-4KS2E and had IVS emails working perfectly. Last night I had other POE related issues so Andy had me do a factory reset on it. After the factory reset, IVS alert emails stopped functioning. of course I had gone in and reconfigured all my rules and setup the email account under network. When I setup the email account and hit the "test" button, the test is successful and I receive the test email. However I do not get any IVS or motion emails at all. I thought maybe Gmail had blocked me so I tried my Brighthouse account. Same thing, test is successful but IVS emails not being sent. I have no idea what to do at this point. I did a factory reset again and again to no avail. I reset my router, reset the actual cameras, date and time, EVERYTHING I can think of. Yes I checked the schedule (left everything at default). I did everything exactly as I had done in the beginning when I had everything working fine. As I mentioned previously, this all happened right after the factory reset for the POE issue.

By the way, yes I do have the "send email" box ticked under each IVS rule.

Can someone please help me out with some suggestions? I'm all out of ideas.

Thank you!!

 

[tigerwillow1]

Have you looked at the schedule pages? When something like this happens to me I just look at every settings page I can find for something that might affect it. I've had the opposite problem, in that I couldn't get the 5216 to stop sending emails for one camera. I unchecked "send email", which should have done it, and didn't. I nuked the email schedule for that channel, didn't help. Deleted and re-added the camera, still sent the emails. I finally "fixed" the problem by deleting the camera and re-adding it as a different channel number.