Dahua N52B3P4 No Backup Option

[yellowbunny]

I'm trying to export three cams worth of footage over a week's time from a Dahua NVR N52B3P4 (V4.001.0000006.0 build 2021-02-08) and I see on the Dahua wiki as well as YT videos that you can use a Backup option to dump the files on the main menu to a USB drive. I can't find "Backup" on my menu (I'm logging in remotely, don't have access to a tv to plug into the back of the dvr). So I grabbed SmartPSS, configured it, and can't find Backup there either. The Backup option on the Dahua wiki seems to indicate a 2017 date, so I take it I'm missing something here as my unit is only a few years old?

 

[jarrow]

What browser are you using to log in?
I found when using Firefox or Chrome the backup option isn't available.
Try again using Internet Explorer, Pale Moon or Edge with IE tab.

 

[yellowbunny]

What browser are you using to log in?
I found when using Firefox or Chrome the backup option isn't available.
Try again using Internet Explorer, Pale Moon or Edge with IE tab.

Hmmmm, it was Firefox and Chrome, both Mac and Windows. I tried in IE and it shows up. How weird.

 

[wittaj]

It isn't weird at all LOL. Well it is weird that a no longer supported browser is being used, but there is a reason...

Many manufacturers have focused the firmware around Internet Explorer, even brand new cameras unfortunately. Keep in mind we are not the intended audience of Hikvision and Dahua, it is professional installers with specialized equipment and/or don't update their equipment, so they are not going to invest in changing the firmware until they see a need.

For those that do not know...use IE browser for Dahua (and others?) camera GUI to see more options

I've been using Chrome since I bought my first Dahua camera from Andy last year (the good 'ol 4231's). I was able to log in, see menu options, do the config, save, logout....all done. Always wondered how folks were able to see the AI detection boxes livestream and other stuff which I thought...

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