BlueIris not playing with Dahua camera all of a sudden.

[BlokehMan]

Blueiris 5.9.9.38 x64
Note: I have reached out to support and had this fixed 2 weeks ago. It came back by itself. No changes on my end, nothing.
Relief Sought: I'm trying to narrow it down if it's the camera giving up. Need to know if their integrity is in question as I'm in the market for 6-7 more.

1. Camera Feed jumping by itself
2. Main-feed and sub-feed keeps being alternated, it's already set to main feed when solo.
3. Cable used is tested good, and bandwidth tested to gigabit networks, but I'm getting RTOs from this camera. 5-6% of the time.
4. Network devices are all already reset, server is reset, camera is reset.

The feed jumps in seconds. Like it will freeze, then jump.
I know it's jumping as the time is an overlay from the camera itself.

Camera properties showing this error.


Camera Video Tab


Config



Camera Version:
I don't know. It's a Dahua cam from EmpireTech.

 

[wittaj]

Most of us type in the IP address and username and password and hit the find/inspect and let BI select the best protocol for that camera.

With the exception of my two-way cameras, all of my Dahua/Empiretech cameras are using the Generic/ONVIF protocol, as do many others here. I suspect it might be some issue with the protocol and the BI version you are using.

Also, did you use dielectric grease on the ethernet connections to the camera? A cable can test fine with a tester, but that only tests continuity and not the ability to pass POE.

Are your cameras going thru the router - in other words, unplug your router (actually do this to confirm) and see if BI still sees your cameras. If BI does not see the cameras, then you are bumping into a network issue as these cameras should not be going thru the router.

 

[BlokehMan]

Most of us type in the IP address and username and password and hit the find/inspect and let BI select the best protocol for that camera.

With the exception of my two-way cameras, all of my Dahua/Empiretech cameras are using the Generic/ONVIF protocol, as do many others here. I suspect it might be some issue with the protocol and the BI version you are using.

Also, did you use dielectric grease on the ethernet connections to the camera? A cable can test fine with a tester, but that only tests continuity and not the ability to pass POE.

Are your cameras going thru the router - in other words, unplug your router (actually do this to confirm) and see if BI still sees your cameras. If BI does not see the cameras, then you are bumping into a network issue as these cameras should not be going thru the router.

Thanks for informing me SOP for Dahua/Empiretech. I used to use that find/inspect, but it had an issue so I used the Dahua/*RTSP setup, then now that also has an issue. I've reverted it back now for troubleshooting.


Still same stuff below.



Also, did you use dielectric grease on the ethernet connections to the camera? Yes. I use dielectric grease for everything. Should I not be using?
Blueiris and cameras are on the same VLAN. All under the same switch.

 

[wittaj]

Yes you should be using dielectric grease.

OK if they are not going thru the router, then I suspect that the POE switch may be failing.

I had one camera that was getting that check FPS and key rates issue and when I provided a different power source, it went away.

The other potential issue is there is an older 2MP camera about that age that many have seen it reach a failure - you don't know the model number?

But that particular camera/lot number seems to have been an anomaly and other models have been fine.

One final thing you could try is 3 factory resets in the event the firmware corrupted.

 

[BlokehMan]

One final thing you could try is 3 factory resets in the event the firmware corrupted.

Definitely gonna try that.

I'll check the POE switch too. but im not sure how yet.

Btw, do these things IP camears have an expected end of life? I'd say this camera is maybe almost 7 years old now.

 

[wittaj]

Most of us end up replacing cameras that are still operating as we wanted newer tech.

7 years is a long time with these types of devices exposed to the elements. Many have them going longer, but after about 5 years, you can see the IR go out or the lens glazes over, etc.

 

[BlokehMan]

I had one camera that was getting that check FPS and key rates issue and when I provided a different power source, it went away.

Dude. I changed to another POE switch, same model, the same power supply plugged to the wall. Issue went away. Holyshit. I used grease on the camera side as it's outdoors. But should I be using grease on the switch itself aswell?? Going to clean it out tomorrow with a cleaner safe for electronics

 

[wittaj]

Sweet. I have noticed that BI is really sensitive to this and can be a good indicator of a failing power supply when the FPS error pops up like that out of no where.

You shouldn't need dielectric inside. It won't hurt. I suspect the POE switch is probably just losing effectiveness and still provides enough power to operate, but somehow BI is able to pick up on the nuance issue of the FPS/KEY changing due to the spikes.