Blue Iris keeps crashing.

[TomF]

Program keeps crashing after a day or 2. Has done this for months with all current versions of Blue Iris 5. Blue Iris said to except Blue Iris files from all Norton scans which I did and the problem persists. Here is the event log. Any ideas are welcome.

-

System

- Provider [ Name] Application Error

- EventID 1000 [ Qualifiers] 0

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x80000000000000

- TimeCreated [ SystemTime] 2021-01-22T21:09:45.9970969Z

EventRecordID 16097

Correlation

- Execution [ ProcessID] 0 [ ThreadID] 0

Channel Application

Computer AMDFX

Security

-

EventData

BlueIris.exe

5.3.8.11

600993a5

BlueIris.exe

5.3.8.11

600993a5

c0000005

00000000010dd09b

1c40

01d6f023e0a8c300

C:\Program Files\Blue Iris 5\BlueIris.exe

C:\Program Files\Blue Iris 5\BlueIris.exe

b5acc7cf-6b9d-4344-8e50-ed8cd6497901

 

[fenderman]

Program keeps crashing after a day or 2. Has done this for months with all current versions of Blue Iris 5. Blue Iris said to except Blue Iris files from all Norton scans which I did and the problem persists. Here is the event log. Any ideas are welcome.

-

System

- Provider [ Name] Application Error

- EventID 1000 [ Qualifiers] 0

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x80000000000000

- TimeCreated [ SystemTime] 2021-01-22T21:09:45.9970969Z

EventRecordID 16097

Correlation

- Execution [ ProcessID] 0 [ ThreadID] 0

Channel Application

Computer AMDFX

Security

-

EventData

BlueIris.exe

5.3.8.11

600993a5

BlueIris.exe

5.3.8.11

600993a5

c0000005

00000000010dd09b

1c40

01d6f023e0a8c300

C:\Program Files\Blue Iris 5\BlueIris.exe

C:\Program Files\Blue Iris 5\BlueIris.exe

b5acc7cf-6b9d-4344-8e50-ed8cd6497901

You likely have a memory leak related to the Intel graphics driver see the threads that discuss

 

[TomF]

Can this happen with an AMD board and Radeon video card? Ran fine with out a hiccup for a year.

 

[wittaj]

If you are staying up to date on Blue Iris revisions, then make sure you are looking at some of the recent threads and issues people have had and how some have been fixed. Off the top of my head, some I recall are:

• Turn Hardware Acceleration off in both the cameras and the global setup. Then re-introduce one camera at a time and run for a few days to check for if it is one certain camera. One may have got assigned an intel HA and it sounds like you don't have that board.
• Go in to each camera setting and redo the find/inspect feature for each camera.
• Delete the DB folder and rebuild it from scratch.
• Confirm that the substreams are the ones you intended (one of the recent updates was changing it to substream 2).

And for some, if you are not using the most recent features, rollback to your most recent stable version.

 

[TomF]

After researching further I made Blue Iris run as a service and that seems to have solved my issue. Blue Iris support did not suggest this after I submitted my Event codes. Had to piece together info found here. Hopefully this will help others who bought the program because they just wanted something that works for them with out having to be a computer expert.

 

[pozzello]

glad to hear you got that sorted! best to run as a service anyways, so it gets started automatically in case of system reboot (like after a windows upgrade when you aren't there to log in). yes, there are other ways of dealing with that (like disabling updates entirely) but that's how it's meant to work...