BI Licence not accepted

[James McBride]

Hi,
I've tried emailing the support address several times without any response, but it was suggested on FaceBook that I try posting here.

I purchased Blue Iris back in September 2014. Unfortunately the pc running it suffered a disk failure over christmas and had to be rebuilt.

On installing BI on the rebuilt PC, I tried to enter the license code, but the next button never becomes available.

Can anyone offer any advice on registering without having to buy another copy?

Thanks
James

 

[mcx]

Probably dumb question but which version of BI you are trying to install, 3 or 4? Since you have purchased BI in September 2014 it was version 3 and you can not use the same license code for version 4. You can download version 3 from here (bottom of the page):

http://blueirissoftware.com/updates/

 

[James McBride]

Thank you, yes that was the problem