BI Clips Skip Issue

[Philly]

Hello:

I am using BI 5.0 on Win 10 - While watching recorded clips some of them skip a few minutes (for instance is jumps from 12.30 pm to 12.38 pm). Could you please advise the cause of that?


Thank you!

 

[SouthernYankee]

1)On BI have you looked at the message log ?
2) are the cameras on wifi ?
3) does the camera traffic pass through the router ?
4) is the data really missing or does it just skip on play back ?
5) are you using a paid for version of BI or the demo version ?
6) are you viewing the skip video on the BI PC console or on a remote desktop, UI3, Phone app ?
7) does the BI status bar in the console show missed recording ?
8) is there any red on the BI status, clip storage ?

 

[Philly]

1)On BI have you looked at the message log ?

I'll check the log

2) are the cameras on wifi ?

No

3) does the camera traffic pass through the router ?

No

4) is the data really missing or does it just skip on play back ?

Skip on playback
5) are you using a paid for version of BI or the demo version ?

Paid version

6) are you viewing the skip video on the BI PC console or on a remote desktop, UI3, Phone app ?

via IP address on a network computer

7) does the BI status bar in the console show missed recording ?

Will check on that, thank you

8) is there any red on the BI status, clip storage ?

Will check on that, thank you

 

[Millstone]

are you recording continuous

 

[bp2008]

This sounds to me like recording on motion detection, and leaving "combine & cut" enabled so that multiple events end up in the same clip.

 

[Philly]

Thank you, will check on this setting.

 

[Philly]

are you recording continuous

Yes, continuous recording. That is why skipping looks strange.

 

[SouthernYankee]

1) what application are you using to look at the recording ?
2) are there skips when looking at the recording on the BI console ?

trying to determine if the skips are on recording or play back ?

 

[Philly]

1) what application are you using to look at the recording ?
2) are there skips when looking at the recording on the BI console ?

trying to determine if the skips are on recording or play back ?

The skips are on playback and I am using IP access on another network computer to see Live view or Clips.

 

[SouthernYankee]

does it skip when on the BI console ? If so what is the CPU and GPU load ?

 

[gfaulk09]

It has to be recording on trigger... make sure you have it set to continuous recording for each profile as well

 

[Philly]

It has to be recording on trigger... make sure you have it set to continuous recording for each profile as well

Thank you, will do.