Hi
I have installed a new Dahua DH-IPC-HDW5821RP-ZE camera and get the following message when its setup in BI
Opening 192.168.1.108 port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2019-08-31T22:12:37.000Z
Requesting device information...
Bad response
GetCapabilities...
Querying services
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 0
InputConnectors: 0
Has Device IO services: /onvif/deviceIO_service
AudioOutputs: 0
Has PTZ service: /onvif/ptz_service
Opening 192.168.1.108 port 8999...
ONVIF GetSystemDateAndTime
HTTP 12029
Checking for common cameras...
Foscam FI86xx/98xx compatible?
Foscam FI89xx compatible?
Foscam FI9821 V2 compatible?
Foscam FI9821 media port compatible?
RTSP port open?
RTSP port detected!
Done
The camera appears to work except the video path is missing: and whenever i add something manually i lose contact with the camera

Also the PTZ function works in the camera GUI but doesnt work in BI, until i changed it to the following

there may be other problems but i have only just plugged it in
Does anyone have any idea how to troubleshoot the "Bad Response" when BI queries the camera as this appears to be the cause of all my problems ?
thanks in advance
I have installed a new Dahua DH-IPC-HDW5821RP-ZE camera and get the following message when its setup in BI
Opening 192.168.1.108 port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2019-08-31T22:12:37.000Z
Requesting device information...
Bad response
GetCapabilities...
Querying services
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 0
InputConnectors: 0
Has Device IO services: /onvif/deviceIO_service
AudioOutputs: 0
Has PTZ service: /onvif/ptz_service
Opening 192.168.1.108 port 8999...
ONVIF GetSystemDateAndTime
HTTP 12029
Checking for common cameras...
Foscam FI86xx/98xx compatible?
Foscam FI89xx compatible?
Foscam FI9821 V2 compatible?
Foscam FI9821 media port compatible?
RTSP port open?
RTSP port detected!
Done
The camera appears to work except the video path is missing: and whenever i add something manually i lose contact with the camera

Also the PTZ function works in the camera GUI but doesnt work in BI, until i changed it to the following

there may be other problems but i have only just plugged it in
Does anyone have any idea how to troubleshoot the "Bad Response" when BI queries the camera as this appears to be the cause of all my problems ?
thanks in advance