Alert Playback not working

rmanTX

rmanTX

Getting the hang of it
Nov 12, 2017
100
8
Hey all, for about 2 weeks or so, I have been having an issue with my Blue Iris app not showing previews/screenshots, not showing playbacks, nor playing back the clips.

Is this an app issue, or possibly a PC issue? I do have HD space on my PC, not much has changed on that end.
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Last edited:
rmanTX said:
Hey all, for about 2 weeks or so, I have been having an issue with my Blue Iris app not showing previews/screenshots, not showing playbacks, nor playing back the clips.

Is this an app issue, or possibly a PC issue? I do have HD space on my PC, not much has changed on that end.
b09a9e5fee1ffaf7743375c148ab3224.jpg
bfbed4f67b89a29a7e0b5e39d843ad74.jpg
3701dbc369091ac8c9ac9c009480fb68.jpg


Sent from my SM-N950U using Tapatalk
Click to expand...
ensure the user has privileges to view recorded video...
also not sure if its related to your issue, you have an over allocation issue on your D drive...you have allocated more space than you have
 
it has always worked until now, so doubt its permission.

I'll look into the allocation. could very well be the issue.

just trying to budget a new/dedicated PC for this.

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fenderman said:
ensure the user has privileges to view recorded video...
also not sure if its related to your issue, you have an over allocation issue on your D drive...you have allocated more space than you have
Click to expand...
could you explain the #s in my pic that tell you my allocation is larger tham available?

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rmanTX said:
could you explain the #s in my pic that tell you my allocation is larger tham available?

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its the negative 19.6...this should appear in red on the bottom right of the server...
also in the server click on the three vertical bars (status) in the top icons and select clips storage, this will show you details
 
fenderman said:
its the negative 19.6...this should appear in red on the bottom right of the server...
also in the server click on the three vertical bars (status) in the top icons and select clips storage, this will show you details
Click to expand...
Lawd Almighty! I had it saving to the wrong folder!

Just dusted off an old PC. Need a SSD and HDD and might as well throw in some RAM. since it's cheap.

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well, the previews seem to be working, but i still no playback.

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so i reset all the cams and re-checked the settings, deleted the archive, etc.

some alert clips work, some don't. and they are different cams each time, kind of random.

checked my wife's iphone and those same clips say "cannot play video"

So whatever the problem is, seems like its on the server side since it's affecting both thr android app and iOS app.

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rmanTX said:
so i reset all the cams and re-checked the settings, deleted the archive, etc.

some alert clips work, some don't. and they are different cams each time, kind of random.

checked my wife's iphone and those same clips say "cannot play video"

So whatever the problem is, seems like its on the server side since it's affecting both thr android app and iOS app.

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are your recording to BVR format of mp4?
 
well then, now it's not triggering or recording..

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rmanTX said:
yes sir, rebootes the whole PC

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try updating to the latest version..if it still wont trigger, export your settings and reinstall from the installation file on the site...
ensure you have your license key
also remember that when BI first starts by default there is a 30 second delay before recording/triggering unless you change the setting.
 
Uninstalled and reinstalled, 2 still aren't triggering. I've even changed the minimum pixel size way down

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rmanTX said:
Uninstalled and reinstalled, 2 still aren't triggering. I've even changed the minimum pixel size way down

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likely not related to the install....post the trigger settings
 
fenderman said:
likely not related to the install....post the trigger settings
Click to expand...
the weird thing is, these settings have been working fine for awhile. I've played with the "object crosses zones" option and it doesn't change anything
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