Search results

Glad somebody is getting notified. Got an email from them yesterday with my November receipt, but nothing else.

I'm still having issues - going on two days now. Plates captures sometimes catch up current, then they lag for 8 -10 hours. Would be nice if Rekor would notify us customers of the status. This is my 4th or 5th Rekor outage this year - and I never get any notification from Rekor that these...

I resubmitted my ticket on Friday for the missing thumbnail on the Cloud Dashboard after they suggested I confirm the Agent was running....??? So now I have two tickets open for the same missing thumbnail. But I doubt I'll hear from them since the problem got fixed with the mystery outage...

LPR Downloader, Viewer, and the Rekor Cloud are all working again. The computer running Downloader gave me the "web page not found' for several hours. I was able to log in to the Cloud on another computer so I knew their website was back up. Finally got the Rekor logon screen to appear in...

Tonight I noticed that two of my computers lost connection to cloud.openalpr.com. Getting a Bad Request 400 error using Edge on one and the LPR downloader on the second computer shows that "the webpage cannot be found." Both of these connections dropped sometime today or yesterday. My network...

Rekor Cloud offline? Again?

Can you see the thumbnails of plate captures when you hover over the Plate Number links in Advanced Search? All of my current and older plate thumbnails appear there, but none of the capture thumbnails appear from the Dashboard for the last 36 hours. Dashboard - Advanced Search - Same...

I checked the max image storage and I'm using about half of the allocation. Restarted all the computers, checked drive space, made sure the 3 agent services were running and I still get this message from the dashboard on their platform. As you said this is on Rekor's side so I'm waiting for...

My ticket to Rekor is about the problem with their web Cloud and the error message generated on their platform. I'm aware that the LPR Downloader and Viewer was developed here (thanks to Dlong and gymratz and others) and has nothing to do with Rekor. Do you know how to fix this error? When I...

And I'm still seeing that message today after I applied your download fix. I placed a ticket at Rikor about this and sent screen shots of the message. Waiting for their response.

Fubduck - Just applied your fix my SQLExpress PlateHits db. Downloads are working again. Thanks for the solution.

My downloads stopped 7-6-2022 at 06:30 MST. My LPR Downloader Data Imports section went to gray and I no longer see any historic download activity. My LPR Viewer has also stopped showing any new captures since 06:30 MST yesterday, even with manual csv updates into Downloader. From the web...

Still down 4-10-2022 00:30MST.

I was affected today as well. Thank you @Gymratz, @DLONG2, and @tech101 for the solution. Back up and running.

I don't think the csv file structure has changed, there is just no vehicle data anymore from openALPR. The csv downloads now show "0" in the columns where that vehicle data had been written.

Fubduck - If you download the csv file from your openalpr dashboard, you can open it in Excel and see all the data collected from your cameras and a description of each column. LPR Viewer takes a subset of that data and displays it in the LPR Viewer program. If you can't download the csv...

Bit the bullet today and signed up for the $5 a month service from OpenALPR. Process was smooth, but the plate downloads to SQL stopped for the LPR Downloader program after I made the change. Downloader would not upload a csv file manually either. No error messages from either the Downloader...

Just bought two 5241E-Z12's from Andy to use as LPR cameras. I am trying to resolve my night time focus problem and have come across a configuration issue I can't solve. Through the camera web interface, the default speed (step) for focus and zoom is 20. Refocusing again at the speed (steps)...