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    HC7267 960p PTZ speed dome not focussing

    Just found my original order, it was IPWorx so you may be in luck. Here is the link to the camera I bought via DHGate. http://www.dhgate.com/product/30x-960p-zoom-ptz-ip-camera-hikvision-ptz/251149934.html#s1-3-1b;searl|3301793270 My support technician used this email address...
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    HC7267 960p PTZ speed dome not focussing

    I checked my email stream and got my support from my supplier, which was not IPWorx. It was a no name HikVision clone but used a genuine HikVision camera and software inside. I have the firmware update and the support software they used to tune the camera, but this is not likely to work on...
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    HC7267 960p PTZ speed dome not focussing

    Good luck
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    HC7267 960p PTZ speed dome not focussing

    This image is from a farmhouse about 1.4 km away, at maximum 30 times zoom. As you can see, crystal clear.
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    HC7267 960p PTZ speed dome not focussing

    I contacted Imporx, i.e. the seller directly and they were extremely helpful. My Internet link was a bit slow, so I downloaded the support software for them then set up the remote access. Their technician spoke good English and was very helpful all the way through. Only took him about 2...
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    HC7267 960p PTZ speed dome not focussing

    Actually their support team contacted me, I set up a temporary teamview link to my desktop and they downloaded and installed new firmware then ran a diagnostic program and wham, everything came clear and now its totally brilliant. Really clear image to infinity.
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    HC7267 960p PTZ speed dome not focussing

    My research says that the focus and aperture control are on the camera module itself, so the HikVision ds-2zmn3006 is the problem, and not the manufacturer of the housing and stepper motor controls. If I take the unit apart is there any "adjustment" screws on the HikVision camera that I can...
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    HC7267 960p PTZ speed dome not focussing

    This is the camera. I assumed that since it came in a Hik Vision box from China, where Hik Vision are made it was genuine. Are you saying these are fakes? http://www.dhgate.com/product/cctv-30x-960p-zoom-ptz-ip-camera-hikvision/217593748.html#myaccount_orderdetail-1-null
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    HC7267 960p PTZ speed dome not focussing

    Yawn..yes I am sure. The price I paid for a HikVision 960p 30x zoom PTZ camera was appropriate. While I am sure someone of your skills could do better I am actually more interested in an actual answer. i.e. can I remove the camera front housing and physically twist something to improve the focus?
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    HC7267 960p PTZ speed dome not focussing

    I paid nearly US$700 plus duty on arrival into France. You can get a Cannon DSLR with two zoom lenses for that which does not have focus problems.
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    HC7267 960p PTZ speed dome not focussing

    Have received an HC7267 speed dome camera today. Checked it out and all looked good inside the house. Mounted it on the outside wall of my French chateau and immediately saw that it cannot focus at infinity. Fine at 6cm to a couple of meters but any long distance shots are out of focus with...
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